The start-up says it will contribute to the social network's mobile offerings.
Daily News,
Posted 18 Jun 2012
Unconfirmed reports have the deal worth $1.2 billion.
Daily News,
Posted 15 Jun 2012
The offering provides fresh and relevant media content for marketers.
Daily News,
Posted 15 Jun 2012
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
Daily News,
Posted 14 Jun 2012
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
Daily News,
Posted 14 Jun 2012
Exclusive solution improves Net Promoter Score by integrating strategy, software, and services at the point of customer contact.
Daily News,
Posted 13 Jun 2012
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
Daily News,
Posted 12 Jun 2012
Younger consumers increasingly choose online forums, social media sites, and other Web-based public feedback methods.
Daily News,
Posted 11 Jun 2012
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Daily News,
Posted 08 Jun 2012
Proliferation of mobile devices in enterprise is a driving force
Daily News,
Posted 07 Jun 2012
Social media use in the contact center is projected to grow 22.9 percent this year.
Daily News,
Posted 06 Jun 2012
Partnership will tie social media activity to lead generation and campaign efforts
Daily News,
Posted 06 Jun 2012
Software giant builds out deeper cloud social offerings
Daily News,
Posted 05 Jun 2012
Acquisition extends CRM giant's social marketing capabilities
Daily News,
Posted 04 Jun 2012
In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
Daily News,
Posted 01 Jun 2012
It's easier than you think to make sense of Twitter.
Magazine Features,
Posted 01 Jun 2012
Knowing how your brand is faring on the Web is essential, but which solution is best for your organization?
Magazine Features,
Posted 01 Jun 2012
Being successful at social media often requires organizational change management. Here are some tips to follow.
Magazine Features,
Posted 01 Jun 2012
Front Office,
Posted 01 Jun 2012
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