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Articles: Social CRM
It's not just about the coffee.
All we know now is just a dress rehearsal.
Seven trends businesses cannot afford to ignore.
Strategies may change, but the key to success remains the same.
Marketing agency to offer social monitoring and insights with Astute SRM.
Social suite allows consumers to share on different enterprise channels.
In the age of the empowered consumer, customer experience teams need to "step it up."
Platform lets consumers become active insiders for the brands they love.
Update will let companies create leads or cases from social media conversations.
Focus on personalization and differentiation.
Xerox researchers are teaching computers to identify and route social media sentiment data to the humans who can best respond.
The platform reinvents the traditional social media command center.
Adds Facebook, Instagram, and Google+ capabilities.
Innovations center on mobile, social, cloud, and big data initiatives.
Company says Web site content has only 10 percent to 20 percent chance of success.
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Newest features enable companies to manage user content across multiple social channels.
IVR and email top the list, but online customer support gains ground.
Businesses are taking a cue from the consumer world.
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Companies: Social CRM
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