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Articles: Social CRM
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
As media consumption becomes more fragmented, marketers consider syncing television and mobile content.
Why several Silicon Valley-area firms have done just that and are sticking with their decisions.
Move your CRM implementation to the next generation.
Emphasize critical mass over profits.
BCC Dropbox, Zoho LiveDesk, Custom Related Lists, and MailMagnet for Mobile round out the new features.
Why current acquisition, loyalty, and retention strategies are not working.
When unexpected publicity hits, it pays to be prepared.
Six steps to putting a positive spin on a potential business disaster.
Marketing platform transforms social marketing from "Likes" to lifetime value.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
Diverse data sets add to complexity but present new insights.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
Use the right tools to boost brand loyalty.
KXEN puts predictive analytics in the cloud for business users.
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