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Articles: Social CRM
GoRecommend identifies and mobilizes brand advocates to amplify online recommendations.
Changing dynamics and a bright outlook.
HYFN8 leverages proprietary technology, allowing marketers to listen, respond, and predict user behavior.
The app lets businesses unlock insights from social media and big data in 15 languages using sentiment analysis and entity extraction.
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
Roughly 50 percent of companies are unsuccessful at social CRM.
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
The app makes self-service portals easier for companies to make and for customers to use.
Social CRM should be about people, not technology.
The new analytics application lets companies derive sentiment analysis and contact insights from internal and external sources.
Consumers' reviews are honest, and their feedback counts.
Social Advocator opens a new line of communication between consumers and brands.
Joint effort to bring gamification to employee and customer social business communities.
Technology solutions ease the way for reluctant users.
New reports help marketers measure performance in context with other social networks.
The provider of a real-time customer engagement, social media monitoring, and analytics platform opens a San Francisco office.
PowerScore allows users to define criteria to automatically score leads and contacts.
Nike is the most "socially devoted" U.S. brand.
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Companies: Social CRM
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