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Articles: Social CRM
For better or worse, everything digital is out there.
Companies that take a data-centric approach to customer strategies have the advantage.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
Launches Social Intelligence analytics product, expands partner communities.
Companies want to measure "ideal" customer profiles and lead behavior.
Launch of Social.com app weds social listening and CRM contact data.
Telligent Community 7.5 with Telligent Analytics 4.0 provide companies with solutions for increasing customer satisfaction and brand loyalty.
Launches Privacy Suite for customers, service providers.
The real-time translation platform helps companies extend community solutions to global markets.
Social networks provide challenges, but opportunities too.
The basics, benefits, and pitfalls to consider.
Planned summer launch of Sugar 7 emphasizes user, customer engagement.
New offering combines text discovery and sentiment analysis with the power of predictive analytics
The deal enables companies to manage interactions across social media and integrate those records into their CRM system.
The tool organizes people by where they are in the sales process and enables companies to target them at those levels.
Auto sellers respond to customers with online options.
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
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Companies: Social CRM
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