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Articles: Social CRM
Logo detection is now part of Crimson Hexagon's ForSight social analytics platform.
Geofeedia 4.0 lets users understand social media at a specific location in real time.
The deal brings insights from Lithium communities into Dynamcis CRM.
New products help companies monitor and respond to customers across social channels and share insights.
XpressBuy lets consumers purchase directly from ads.
InfoDesk launches Social Media InfoMonitor designed for the C-suite.
The companies' combined portfolio expands CEM capabilities and operationalizes the voice of the customer with social engagement.
The partnership will help companies see and use social data.
Though interactions will now be more quick and seamless, there are some caveats. (Featured on SmartCustomerService.com.)
Nimble Smart Contacts offers insights on people and companies for Web browsers and email inboxes.
New social intelligence solutions help brands measure purchase intent and brand advocacy.
Teradata Digital Marketing Center uses Facebook Custom Audiences for more accurate targeting of Facebook ads.
Social media offers organizations a world of customer insights and performance improvement opportunities. However, a misguided strategy is enough to turn it all into failure. (Featured on SmartCustomerService.com.)
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
Three tips for keeping customers from straying.
Brands can leverage Content Publishing APIs to elevate their impact on Pinterest.
New integration allows brands to build out their presence on Pinterest.
IQ Apps helps companies to use social data to make informed decisions.
New location-based marketing platform promises to elevate brands' social engagement.
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