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Articles: Social CRM
By mining the social Web, Leadspace helps marketers and sales teams more accurately predict which companies are likely to buy.
New solutions help retailers tap multichannel consumer engagement and commerce.
Trends and predictions for 2014.
Five components of a better customer engagement system.
Indiegogo Outpost lets companies run campaigns on their own Web sites and Indiegogo.com simultaneously.
The deal expands Verint's cross-selling opportunities within the customer service market.
Focus on the right channels to grow revenue and satisfy customers.
This simply explained metric may not be as simple as it seems.
Quickly digested forms of content distribution win out over in-depth methods.
Lessons learned from Superstorm Sandy.
A transformative term is being retired. What does it mean to us?
Expand your insights with a hub and spoke model.
Seven companies are named as top providers of social media marketing management.
Find your true purchase influencers.
As SMS makes a comeback, OpenMarket's solution will extend Relevvant's deep personalization capability to mobile.
Two former Salesforce.com executives launched startup GetFeedback.com today to help companies design and administer online surveys.
Enhancements to the Advocate Experience solution make it easier to find and share content.
Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content.
The LeadSift Self Serve platform analyzes millions of Twitter conversations in real time to find opportunities.
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