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Articles: Social CRM
Parature Social Monitor and Parature Facebook Portal provide listening and response and 24/7 social customer support.
Visible Intelligence helps marketers measure effectiveness of social campaigns.
The company will change its name to Brand.com to demonstrate its power to protect brands' online reputations.
Forrester urges firms to tailor their CX approach to connected customers.
New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.
The company makes its social media management platform available on any mobile device.
Strategic partnership will optimize customer experience management across structured and unstructured data.
Interest in enterprise collaboration fuels product development, integrations.
Mobile, social solutions at scale are redefining business processes.
Combine prospects' behavioral and social scores for accurate sales predictions.
First-line sales managers must use data insights to nurture sales teams.
The platform helps companies assess the impact of social marketing and identify influence segments.
Forty-five percent of executives don't use big data to understand customers.
With new investment, company plans to focus on developing markets.
Marketers find value in getting customers exactly what they need.
Advances in technology will help contact centers shine.
Launches Connected Consumer Management Suite
Solution unifies social media and paid campaign data in real time.
New study suggests CRM vendors should take notice.
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Companies: Social CRM
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