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Articles: Social CRM
E-commerce sites must make lasting impressions—and quickly.
Five tips from industry experts to help make over your customer engagement efforts.
Marketers need to take back control over brands' coupon strategies.
Research suggest the need for a smarter combination of enterprise social networking tools.
More than just a buzzword, it's key to retaining today's digital customer.
Lithium's plans for Klout include the Shared Value Network.
Companies need to rethink their approaches to transparency, personalization, and social interactions.
Digital customer service success starts at the top.
Spredfast Spark empowers marketers to monitor trends in social media, uncover conversations, and take action.
View the customer experience as a continuing process.
Tie together products for better end-to-end customer engagement.
New social interface is part of Salesforce.com's Exact Target Marketing Cloud.
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Social Media Research Foundation takes a social snapshot.
Today's sales professionals must be quicker thinkers and learners.
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
What business schools are doing to better prepare your future employees.
To collect valuable insight, organizations must tackle a few emerging data trends.
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