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Articles: Social CRM
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
SocialBro Monitoring adds to the company's Twitter marketing platform.
Real-time classification of social data into half a million topics moves the industry beyond keyword- based analysis.
Balance human interactions with technology.
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
Despite slowing brick-and-mortar sales, online and mobile sales surge.
7 steps for navigating the digital/social landscape.
There's a fine line between giving and gimmick.
The latest innovations add a sense of immediacy to customer interactions.
Razorfish's WAVE real-time marketing tool integrates Blab into live client campaigns.
Consumers balance mobile shopping interests with security fears.
Data may be more accessible, but is easy access worth the price?
Boost repeat business with superior customer service.
President and Vice Chairman Keith Block touts improvements to analytics, app-building, and customer-engagement capabilities. Plus, an exclusive video interview with Stephanie Buscemi, senior vice president of Salesforce.com's Analytics Cloud
The last decade has seen significant differences in how sales are made.
The move reaffirms CEO Marissa Mayer's commitment to video content.
SAP's Customer Engagement Intelligence Suite will be integrated with Facebook's Custom Audiences platform.
Forrester survey finds customer-facing employees see a larger gap in communication than managers do.
Big Blue steps away from its hardware cocoon and incorporates social into its strategies. (Featured on SmartCustomerService.com.)
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Companies: Social CRM
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