Social media benchmarking company measures customer satisfaction based on key aspects of engagement on Facebook and Twitter.
Daily News,
Posted 09 Nov 2012
AdFocus helps marketers create, manage, and measure paid media, in addition to owned and earned channels.
Daily News,
Posted 07 Nov 2012
Nucleus Research's Value Matrix highlights new functionality and integration capabilities.
Daily News,
Posted 06 Nov 2012
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Daily News,
Posted 06 Nov 2012
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Daily News,
Posted 05 Nov 2012
The new application features in-depth team management and analytics.
Daily News,
Posted 05 Nov 2012
An integrated strategy embraces the voice of the customer.
Viewpoints,
Posted 02 Nov 2012
Social media tools providers collaborate to deliver advanced social engagement features.
Daily News,
Posted 01 Nov 2012
The offerings take advantage of technologies acquired during the SuccessFactors acquisition.
Daily News,
Posted 01 Nov 2012
The latest OmniSocial release will support brand, support, and enthusiast communities.
Daily News,
Posted 01 Nov 2012
ExactTarget SocialPages will leverage Moontoast social marketing tools for customer engagement and campaigns.
Daily News,
Posted 01 Nov 2012
More organizations are leveraging psychographic data to forecast positive—and negative—results.
Magazine Features,
Posted 01 Nov 2012
Companies today must deliver cohesive experiences across multiple touchpoints.
Insight,
Posted 01 Nov 2012
But using such insights for fraud prevention has room for growth.
Insight,
Posted 01 Nov 2012
More retailers are combining CRM data, social media, and personalization to improve the customer experience.
Magazine Features,
Posted 01 Nov 2012
The voice of the customer is more than a buzzword.
Pint of View,
Posted 01 Nov 2012
Yammer also announces expanded partner ecosystem with additional industry integrations.
Daily News,
Posted 30 Oct 2012
An NM Incite study has found that consumers of all ages ares using social media for customer service issues.
Daily News,
Posted 26 Oct 2012
Transforming customer care through big data.
Viewpoints,
Posted 26 Oct 2012
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