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Articles: Social CRM
Partnership allows brands to see what drives audience engagement with competitors' social channels.
Extend yourself beyond the reasonable to increase engagement.
Social, economic, and political changes are driving global trends.
Social and mobile dominate digital marketing discussions.
Social Media Fingerprint provides consumers and businesses with insight into social media identities.
The newest version of Nimble's social relationship platform offers Nimble Contact Widget in Gmail and Outlook.
SDL evaluates customer experiences on preferred media, shopping times, and buying behaviors.
New Nimble Contacts widget for HootSuite enables business teams to access customer and prospect data right from within the social media monitoring app.
The integration enables HiveSocial for Customer Service community conversations to be escalated into Salesforce Service Cloud.
Report recommends connecting enterprise social networks with online communities for more bidirectional feedback.
In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.
Boyd Gaming uses social infrastructure to nurture engaged advocates.
Attention shifts from gathering product feedback to greater customer engagement.
Social CRM should be about people, not technology.
It's more than listening; it's incorporating feedback into the enterprise.
New Nimble Contacts integration to Microsoft Outlook brings contact management, social selling, and intelligent insights across all Exchange email messages
Pinterest's new partnership with Getty Images could open doors for advertisers.
Six in ten consumers see an improvement in personal communications from businesses.
15 tips for making sure it does.
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Companies: Social CRM
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