Articles: Social CRM
Social Suite unifies social media management, online reviews and customer surveys in a single platform.
Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media
Platforms like Instagram Stories and Snapchat allow marketers to reach new audiences
Solution enables companies to move video advertising to the digital video channel.
The social network has announced "adaptive rate limits" so that companies using Twitter for customer service won't get caught up in the bot crackdown. (Featured on SmartCustomerService.com.)
While the advent of cloud-based marketing tools in the past several years has accelerated CRM, it has also served as the catalyst for the rapid proliferation of disparate data sources.
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
Mobile CRM 3.0 is the latest version of Nimble's mobile contact relationship and pipeline manager.
Discover Feed helps companies find and target millennial females on social media and turn them into brand ambassadors.
Now Intercom users can respond to, qualify, and close on sales conversations from within Slack.
The updates aim to make salespeople more efficient.
Digimind Social integrates thousands of global TV and radio sources with more than 850 million online data sources.
Building trust, teamwork, and a strong training foundation are among the ways enterprise collaboration and crowdsourcing can position your sales team, and your company, for success.
Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.
The redesign includes an audit of advertiser accounts to help sales pros sell digital advertising and marketing services.
The new solutions aim to solve brands' biggest social advertising challenges.
Video ad fraud is a threat, but companies can take precautions to protect their budgets and reputations
Considering that word of mouth is still the best way to gain new business, influencer marketing makes a lot of sense—and cents
Digital influencers are the new stars of the internet, and the endurance of social media suggests they'll continue to be valuable. Here's what marketers need to know.
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