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Articles: Social CRM
Integration helps marketers track customer acquisition efforts on Twitter.
VEDO Intent uses machine learning to access and derive insight from social media.
The integration helps companies launch and mange Facebook advertising campaigns by automatically repurposing content from Wix's newsletter product.
The deal integrates social media with OnviSource's Omni Channel voice of the customer and contact center workforce optimization solutions.
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Logo detection is now part of Crimson Hexagon's ForSight social analytics platform.
Geofeedia 4.0 lets users understand social media at a specific location in real time.
The deal brings insights from Lithium communities into Dynamcis CRM.
New products help companies monitor and respond to customers across social channels and share insights.
XpressBuy lets consumers purchase directly from ads.
InfoDesk launches Social Media InfoMonitor designed for the C-suite.
The companies' combined portfolio expands CEM capabilities and operationalizes the voice of the customer with social engagement.
The partnership will help companies see and use social data.
Though interactions will now be more quick and seamless, there are some caveats. (Featured on SmartCustomerService.com.)
Nimble Smart Contacts offers insights on people and companies for Web browsers and email inboxes.
New social intelligence solutions help brands measure purchase intent and brand advocacy.
Teradata Digital Marketing Center uses Facebook Custom Audiences for more accurate targeting of Facebook ads.
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
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Companies: Social CRM
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