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| Articles: Sports/Entertainment |
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The switch to digital TV broadcasts is upon us—or is it?
Insight,
Posted 01 Mar 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
CRM Featured News,
Posted 26 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
CRM Featured News,
Posted 20 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured News,
Posted 18 Feb 2009
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
CRM Featured News,
Posted 13 Feb 2009
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
CRM Featured News,
Posted 12 Feb 2009
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
CRM Featured News,
Posted 11 Feb 2009
AlwaysOn OnMedia '09: More people are viewing content online than on any other channel, forcing advertisers to venture out of their comfort zones.
CRM Featured News,
Posted 06 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
CRM Featured News,
Posted 29 Jan 2009
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
CRM Featured News,
Posted 22 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
CRM Featured News,
Posted 07 Jan 2009
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Secret of My Success,
Posted 01 Jan 2009
Providing an experience requires a better understanding of your customers.
Connect,
Posted 01 Jan 2009
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Viewpoints,
Posted 22 Dec 2008
Video-enabled call centers will change the company-customer relationship.
Viewpoints,
Posted 15 Dec 2008
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Magazine Features,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
CRM Featured News,
Posted 04 Nov 2008
When you only get one side of a story, are you really getting what you need?
Pint of View,
Posted 01 Nov 2008
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