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Articles: Education
In a recession, an innovative organization can learn to focus on fewer projects—but ones that can meet and even exceed expectations.
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Pundits say this latest version aims squarely at traditional players including Cisco Systems' WebEx and Citrix's GoToMeeting.
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Leverage a services-oriented architecture in the contact center.
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
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