| Articles: Education |
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The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Daily News,
Posted 14 Apr 2009
Pundits say this latest version aims squarely at traditional players including Cisco Systems' WebEx and Citrix's GoToMeeting.
Daily News,
Posted 10 Apr 2009
Brainshark helps FitLinxx pump up customers' use of fitness technology.
REAL ROI,
Posted 01 Mar 2009
Leverage a services-oriented architecture in the contact center.
Viewpoints,
Posted 25 Feb 2009
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
Daily News,
Posted 12 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Daily News,
Posted 29 Jan 2009
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
Daily News,
Posted 12 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Daily News,
Posted 11 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Daily News,
Posted 02 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Daily News,
Posted 18 Nov 2008
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Daily News,
Posted 14 Nov 2008
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
Daily News,
Posted 29 Sep 2008
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Daily News,
Posted 05 Sep 2008
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Daily News,
Posted 11 Jul 2008
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
REAL ROI,
Posted 01 Jul 2008
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