New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
Daily News,
Posted 22 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Daily News,
Posted 19 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Daily News,
Posted 15 Oct 2008
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
Daily News,
Posted 08 Oct 2008
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Daily News,
Posted 07 Oct 2008
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
Daily News,
Posted 11 Sep 2008
destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 21 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
Daily News,
Posted 07 Aug 2008
A three-phase approach to reaching social media maturity.
Reality Check,
Posted 01 Aug 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
Better landing pages increase adoption of relevant weather-alert services.
REAL ROI,
Posted 01 Jul 2008
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
Magazine Features,
Posted 01 Jul 2008
A change in your brand's tagline may end up damaging the brand itself.
Insight,
Posted 01 Jul 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
International Cruise & Excursions sails into workforce management with Aspect Software.
Magazine Features,
Posted 01 Apr 2008
REAL ROI,
Posted 01 Mar 2008
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
Daily News,
Posted 21 Feb 2008
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