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Articles: Travel/Hospitality
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Service business strategies for rough economic climates.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
What do customers think of customer service?
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Dynamic documents extend the lifespan of your work.
The verticalized solutions aim to improve the customer experience and employee productivity.
Effectively managing customer experience online.
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Raise the bar, instead of falling short of it.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Video-enabled call centers will change the company-customer relationship.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
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