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Articles: Travel/Hospitality
How social marketing can spotlight your organization's inner person.
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Ten ways to make sure employees are spreading the right message through social media.
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.
The social Web is about to evolve — again. Are you ready to evolve, too?
An alphabetical glossary of what you need to know about social media.
I don't care to belong to any social network that will accept me as a member.
New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind.
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
International AAAI Conference on Weblogs and Social Media '09: Using the digital to explain the analog.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Think about what you're giving off when you're giving in to pressure.
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
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