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Articles: Travel/Hospitality
The pizza chain has social media customer care under control with Astute SRM.
Uncovering the traits that set industry leaders apart.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
With children going online more often, Internet advertising comes under scrutiny.
Companies that lag behind must move from 'fluff' to 'tough.'
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Smarter Commerce Summit shows companies that moments matter.
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
Great experiences require a bold vision and deliberate design.
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
Speed of SAP HANA is one route to better customer and employee experiences.
Consumers and airlines rethink their commitments to each other.
We're entering the age of "personal analytics."
BI product update will help move Looker upmarket.
Market-leading companies are focusing on CXM, not CRM.
Speakers stress the value of transparency with the public.
Simpleview's acquisition of SMI expands its CRM products for destination marketing offices.
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
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Companies: Travel/Hospitality
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