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Articles: Travel/Hospitality
Surveys and quality assurance are important, but how do your customers feel about their experience?
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Be prepared to act on customer feedback.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
RightNow Summit '09: A closing keynote address examines the strategies Disney utilizes to deliver on its brand promise.
Only social media can put the customer back into CRM.
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.
If your goal is to launch a viral campaign simply to increase your brand awareness, you're flirting with danger.
Gartner CRM Summit '09, Day 3: Connecting with customers relies on the power of influence.
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Your local street-food vendor can teach your company a thing or two.
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