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Articles: Travel/Hospitality
Properties create apps to reach prospective guests and the ones they have
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
A travel service for military personnel uses SMS and live chat to ensure its customers can communicate
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Virtual agents are the newest channel for customer service.
Social Ad Summit '10: Is your marketing team really prepared to launch a social media campaign?
Universal profile management directs all relevant communications through the channels that customers prefer.
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Web 2.0 Expo '10 — Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
Location-Based Marketing Summit '10 — Day One: The opening keynote identifies the real value in location-based services, and urges marketers to rethink their reliance on Foursquare badges.
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
An eruption of volcanic ash leads to an eruption of service mistakes.
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
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