Logo
BodyBGTop
Articles: Travel/Hospitality
Web 2.0 Expo '10 — Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
Location-Based Marketing Summit '10 — Day One: The opening keynote identifies the real value in location-based services, and urges marketers to rethink their reliance on Foursquare badges.
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
An eruption of volcanic ash leads to an eruption of service mistakes.
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers.
Social media may be hot, but don't leave contact centers out in the cold.
Surveys and quality assurance are important, but how do your customers feel about their experience?
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Be prepared to act on customer feedback.
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next >>
 
Companies: Travel/Hospitality
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us