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Articles: Travel/Hospitality
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Partnership enables companies to create a more complete understanding of customer behavior.
Timing and relevancy are key to sales conversions.
E-commerce is an unstoppable global force ripe with data.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
Live chat functionality is key to personalizing U.K. resort's service.
Air travel gets a new wrinkle—annoyance insurance.
Apps support devices from Epson, Jawbone, Meta, Oculus, and Vuzix
The pizza chain has social media customer care under control with Astute SRM.
Uncovering the traits that set industry leaders apart.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
With children going online more often, Internet advertising comes under scrutiny.
Companies that lag behind must move from 'fluff' to 'tough.'
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
Smarter Commerce Summit shows companies that moments matter.
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
Great experiences require a bold vision and deliberate design.
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
Speed of SAP HANA is one route to better customer and employee experiences.
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Companies: Travel/Hospitality
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