| Articles: Travel/Hospitality |
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Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Daily News,
Posted 01 Oct 2010
Web 2.0 Expo '10 — Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
Daily News,
Posted 01 Oct 2010
Location-Based Marketing Summit '10 — Day One: The opening keynote identifies the real value in location-based services, and urges marketers to rethink their reliance on Foursquare badges.
Daily News,
Posted 01 Oct 2010
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
Magazine Features,
Posted 22 Sep 2010
Your challenge, in a lot of ways, is to infuse what you do with humanity.
Front Office,
Posted 22 Sep 2010
An eruption of volcanic ash leads to an eruption of service mistakes.
Customer Centricity,
Posted 11 Aug 2010
CRM Evolution '10: Your one-stop shop for all the links, coverage, and blogposts of this year's conference by the staff of CRM magazine and from around the Web.
Daily News,
Posted 10 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Daily News,
Posted 02 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Internet Week NY '10 / Conversational Marketing Summit '10: Speakers from Twitter, Google, Moxie Interactive, and Starbucks reveal new ways to connect with customers.
Daily News,
Posted 13 Jun 2010
Social media may be hot, but don't leave contact centers out in the cold.
Viewpoints,
Posted 22 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Daily News,
Posted 15 Feb 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
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Companies: Travel/Hospitality
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