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Articles: Travel/Hospitality
Consumers and airlines rethink their commitments to each other.
We're entering the age of "personal analytics."
BI product update will help move Looker upmarket.
Market-leading companies are focusing on CXM, not CRM.
Speakers stress the value of transparency with the public.
Simpleview's acquisition of SMI expands its CRM products for destination marketing offices.
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Lessons learned from Superstorm Sandy.
Tap into this one-stop business intelligence source for your smartest budget ever.
Six in ten consumers see an improvement in personal communications from businesses.
Use your social CRM program to its full potential or get left behind.
Roughly 50 percent of companies are unsuccessful at social CRM.
Give your content global relevancy with machine translation.
It's not about points or rewards cards.
Businesses that embrace "being useful" will win out.
Consumers increasingly search for local businesses on mobile devices.
IBM Smarter Commerce speakers tout the importance of the customer.
AppSuite unveils version 5.0 of its mobile app and version 3.0 of its customer care portal.
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