New solution builds on the company's analytics and engagement solutions with industry-specific reports and dashboards.
Posted 09 Nov 2011
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Posted 01 Nov 2011
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Posted 11 Oct 2011
Hospitality and restaurant leaders,iIncluding Omni Hotels & Resorts, Best Western Hotels, Starwood Hotels, and Hard Rock Café, gain new level Of social media insight.
Posted 21 Sep 2011
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Posted 12 Aug 2011
Courting kids in the experience economy
Pint of View,
Posted 24 Jun 2011
The need to reduce travel spurs front-office solutions
Posted 23 Jun 2011
A new study shows customers are uncomfortable and inconvenienced.
Posted 31 May 2011
The solution turns real-time social media feedback into actionable opportunities.
Posted 04 May 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Posted 25 Feb 2011
Properties create apps to reach prospective guests and the ones they have
Posted 25 Feb 2011
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
Posted 27 Jan 2011
A travel service for military personnel uses SMS and live chat to ensure its customers can communicate
Posted 23 Dec 2010
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Posted 10 Dec 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Posted 22 Oct 2010
Virtual agents are the newest channel for customer service.
Posted 19 Oct 2010
Social Ad Summit '10: Is your marketing team really prepared to launch a social media campaign?
Posted 18 Oct 2010
Universal profile management directs all relevant communications through the channels that customers prefer.
Posted 11 Oct 2010
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Posted 01 Oct 2010