Articles: Travel/Hospitality
8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site.
Great experiences require a bold vision and deliberate design.
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
Speed of SAP HANA is one route to better customer and employee experiences.
Consumers and airlines rethink their commitments to each other.
We're entering the age of "personal analytics."
BI product update will help move Looker upmarket.
Market-leading companies are focusing on CXM, not CRM.
Speakers stress the value of transparency with the public.
Simpleview's acquisition of SMI expands its CRM products for destination marketing offices.
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Lessons learned from Superstorm Sandy.
Tap into this one-stop business intelligence source for your smartest budget ever.
Six in ten consumers see an improvement in personal communications from businesses.
Use your social CRM program to its full potential or get left behind.
Roughly 50 percent of companies are unsuccessful at social CRM.
Give your content global relevancy with machine translation.
It's not about points or rewards cards.
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Companies: Travel/Hospitality
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