Articles: Travel/Hospitality
It takes much more than just knowing your customer's name.
Reverse reviews hold customers accountable for their behaviors.
In-person payments have the most growth potential.
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
What hath consumerism wrought?
Companies that value customers need to let them know.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Partnership enables companies to create a more complete understanding of customer behavior.
Timing and relevancy are key to sales conversions.
E-commerce is an unstoppable global force ripe with data.
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
Live chat functionality is key to personalizing U.K. resort's service.
Air travel gets a new wrinkle—annoyance insurance.
Apps support devices from Epson, Jawbone, Meta, Oculus, and Vuzix
The pizza chain has social media customer care under control with Astute SRM.
Uncovering the traits that set industry leaders apart.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
With children going online more often, Internet advertising comes under scrutiny.
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Companies: Travel/Hospitality
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