Articles: Travel/Hospitality
Global hotel chains are experimenting with customer support via text messaging. (Featured on SmartCustomerService.com.)
With BlurtBox, restaurateurs can address customer service issues and avoid negative online reviews.
Paytronix Campaign Center helps measure and improve loyalty campaign performance.
How can you drive customer engagement? Take a page from Marriott's playbook and recognize that human capital may be your best resource. (Featured on SmartCustomerService.com.)
ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.
Reevoo and Feedback Ferret partnership allow travel companies to capture and act on customer feedback.
'[Being] different is better than [being] better.'
Context relevancy transforms interactions into experience.
The 'online GPS' can eliminate site confusion and facilitate interactions.
Yardi Senior CRM is integrated with the full Yardi Senior Living Suite and features sales, marketing, and mobility tools.
The tear-jerking Nationwide ad was a close second, despite controversy.
It takes much more than just knowing your customer's name.
Reverse reviews hold customers accountable for their behaviors.
In-person payments have the most growth potential.
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
What hath consumerism wrought?
Companies that value customers need to let them know.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
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Companies: Travel/Hospitality
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