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Articles: Travel/Hospitality
The industry's performance experiences a skid, thanks to weaker ratings in baggage handling, on-time arrivals, and involuntary denied boardings; overall, overall, Hawaiian Airlines did the best.
Seven critical questions to ask.
Generation Nation '06: This special issue presents an overview of population trends for consumer strategists that divides America into a nation of generations.
The top five reasons.
Phoenix flies high with effective travel, hospitality, and convention business marketing.
The affluent are not the only ones craving premium experiences.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
Blazing a better results trail for a camping company.
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Online travel agencies are the preferred destinations for prospects, but a study indicates that this year, consumers are less satisfied with site behaviors.
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
Unifying customer touch points helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization.
Fully realized marketing plans help managers define the customer segments most important to their financial and strategic goals, according to a new study.
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Cunard Line customers demand a full refund after the liner hits a sea wall and the ship's operator makes itinerary alterations; analysts caution against trying to please everyone.
Spending on things to do, such as travel and dining, is a trend for this segment and a driver of real growth.
Sensitive backup tapes go missing from a division headquarters in Orlando, exposing 200,000 people to fraud.
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