Logo
BodyBGTop
Articles: Travel/Hospitality
Frost & Sullivan presents a what's-hot discussion; financial services, retail, and telecommunications are active cross-selling areas now.
When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
Low-fare carriers fill the top tier of a recent survey--industry performance declines overall, but more bodies are in the seats.
Online travel agencies are receiving higher marks than their airline-Web site competitors when it comes to overall online customer experience.
The country's tourism bureau shifts from mass marketing to tailored campaigns to help drive tourists to the area.
A new study examines customers' selection criteria between travel suppliers' Web sites'
Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience
A new study examines the customer's selection criteria between agency and travel-supplier Web sites.
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
Intrawest's customers are skiers and snowboarders covered with snow and dealing with freezing fingers--asking them to fill out paper-based forms slashed Intrawest's chances of learning how to become more inline with its customers.
A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
Grand Haven, MI--a "hot city"--is the nation's first fully wireless municipality, compliments of a city-wide wireless network.
Consumers use these hot spots, but the driving force behind the installations is the needs of traveling salespeople and other mobile professionals.
Analysts predict that by 2007, 70 percent of all contact centers will support Web-based service applications.
Accovia and QlikTech International announces a partnership; British Airways selects Astute Solutions; CH Consulting announces the opening of its new 40-seat, inbound/outbound call center; Rockwell implements Salesforce.com Spring '04; and more.
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
Growth does not come from cost cutting, but from customer relationships.
An organization can better target members for increased investment--or disinvestment--based on potential value, while delivering more relevant communications and offers geared to member needs.
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13   Next >>
 
Companies: Travel/Hospitality
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us