| Articles: Travel/Hospitality |
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Analysts predict that by 2007, 70 percent of all contact centers will support Web-based service applications.
Reality Check,
Posted 03 May 2004
Accovia and QlikTech International announces a partnership; British Airways selects Astute Solutions; CH Consulting announces the opening of its new 40-seat, inbound/outbound call center; Rockwell implements Salesforce.com Spring '04; and more.
Daily News,
Posted 23 Apr 2004
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
Daily News,
Posted 09 Apr 2004
Growth does not come from cost cutting, but from customer relationships.
Customer Centricity,
Posted 02 Jan 2004
An organization can better target members for increased investment--or disinvestment--based on potential value, while delivering more relevant communications and offers geared to member needs.
Viewpoints,
Posted 29 Dec 2003
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Daily News,
Posted 31 Oct 2003
Insight,
Posted 01 Oct 2003
REAL ROI,
Posted 01 Aug 2003
To drive down procurement costs, Choice Hotels built ChoiceBuys.com, an electronic marketplace for its hotels and supply vendors.
Hot Prospects,
Posted 01 Aug 2003
The survey indicates that price remains a major concern for business travelers; survey results also indicate that brand and reputation are significant factors when it comes to making business travel arrangements.
Daily News,
Posted 22 Jul 2003
Front Office,
Posted 01 Jul 2003
Today, email addresses are often the first piece of information requested following name and mailing address.
Viewpoints,
Posted 23 Jun 2003
Sales in the City
Magazine Features,
Posted 02 Jun 2003
Great Teams Think Alike
Magazine Features,
Posted 02 Jun 2003
Hello instant connectivity and contact customer access.
Straight Talk,
Posted 02 Jun 2003
Every company can benefit from revenue management strategies.
Viewpoints,
Posted 06 Jan 2003
Attendees of the NCR Teradata user conference got the inside scoop on how British Airways and others are integrating data to streamline costs.
The Edge,
Posted 12 Dec 2002
And once you've hit a home run, customers will expect one every time.
In Closing,
Posted 12 Sep 2002
Vantage Travel's email marketing paid for itself in six months
CRM in Action,
Posted 16 Aug 2002
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Companies: Travel/Hospitality
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