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Articles: Travel/Hospitality
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
destinationCRM 2008: A roundup of our reporting during this year's conference.
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
A three-phase approach to reaching social media maturity.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Better landing pages increase adoption of relevant weather-alert services.
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
A change in your brand's tagline may end up damaging the brand itself.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
International Cruise & Excursions sails into workforce management with Aspect Software.
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
A new study shows how much influence mobile-phone advertisements have on consumers.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
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