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Articles: Travel/Hospitality
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
International Cruise & Excursions sails into workforce management with Aspect Software.
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
A new study shows how much influence mobile-phone advertisements have on consumers.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
The industry's performance experiences a skid, thanks to weaker ratings in baggage handling, on-time arrivals, and involuntary denied boardings; overall, overall, Hawaiian Airlines did the best.
Seven critical questions to ask.
Generation Nation '06: This special issue presents an overview of population trends for consumer strategists that divides America into a nation of generations.
The top five reasons.
Phoenix flies high with effective travel, hospitality, and convention business marketing.
The affluent are not the only ones craving premium experiences.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
Blazing a better results trail for a camping company.
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Online travel agencies are the preferred destinations for prospects, but a study indicates that this year, consumers are less satisfied with site behaviors.
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
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