| Articles: Travel/Hospitality |
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The industry's performance experiences a skid, thanks to weaker ratings in baggage handling, on-time arrivals, and involuntary denied boardings; overall, overall, Hawaiian Airlines did the best.
Daily News,
Posted 02 Apr 2007
Seven critical questions to ask.
Viewpoints,
Posted 01 Mar 2007
Generation Nation '06: This special issue presents an overview of population trends for consumer strategists that divides America into a nation of generations.
Magazine Features,
Posted 01 Nov 2006
The top five reasons.
Viewpoints,
Posted 01 Nov 2006
Phoenix flies high with effective travel, hospitality, and convention business marketing.
REAL ROI,
Posted 01 Aug 2006
The affluent are not the only ones craving premium experiences.
Front Office,
Posted 01 Jun 2006
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
Magazine Features,
Posted 01 May 2006
Blazing a better results trail for a camping company.
REAL ROI,
Posted 01 May 2006
Consumers rate 2006's best-in-class across 14 industries, highlighting how important it is for companies to maintain consistent brand and customer service.
Daily News,
Posted 20 Apr 2006
Metasearch 1.0 has a bad reputation, but the application of an AJAX-type interface and user-controlled content could make metasearch 2.0 an asset to airlines and customers.
Daily News,
Posted 18 Apr 2006
A report calculating airline performance finds customer service down, indicating a slip to pre 9/11 service standards.
Daily News,
Posted 10 Apr 2006
Online travel agencies are the preferred destinations for prospects, but a study indicates that this year, consumers are less satisfied with site behaviors.
Daily News,
Posted 27 Mar 2006
Responsiveness is improving, but some travel providers stumble when it comes to the quality of the response, a new TCRG survey reveals.
Daily News,
Posted 13 Mar 2006
Unifying customer touch points helps a hotel company specializing in the South Pacific tourism industry reduce costs and boost agent utilization.
REAL ROI,
Posted 01 Mar 2006
Fully realized marketing plans help managers define the customer segments most important to their financial and strategic goals, according to a new study.
Daily News,
Posted 27 Feb 2006
Not all sectors of online business are seeing substantial uptake in adoption and satisfaction, but the channel continues to gain traction for its accessibility and ease of use.
Daily News,
Posted 22 Feb 2006
Cunard Line customers demand a full refund after the liner hits a sea wall and the ship's operator makes itinerary alterations; analysts caution against trying to please everyone.
Daily News,
Posted 23 Jan 2006
Spending on things to do, such as travel and dining, is a trend for this segment and a driver of real growth.
Daily News,
Posted 16 Jan 2006
Sensitive backup tapes go missing from a division headquarters in Orlando, exposing 200,000 people to fraud.
Daily News,
Posted 30 Dec 2005
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Companies: Travel/Hospitality
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