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Articles: Travel/Hospitality
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
A three-phase approach to reaching social media maturity.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Better landing pages increase adoption of relevant weather-alert services.
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
A change in your brand's tagline may end up damaging the brand itself.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
International Cruise & Excursions sails into workforce management with Aspect Software.
Other industries could stand to learn a few things as e-commerce continues to deliver outstanding customer satisfaction.
A new study shows how much influence mobile-phone advertisements have on consumers.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
The industry's performance experiences a skid, thanks to weaker ratings in baggage handling, on-time arrivals, and involuntary denied boardings; overall, overall, Hawaiian Airlines did the best.
Seven critical questions to ask.
Generation Nation '06: This special issue presents an overview of population trends for consumer strategists that divides America into a nation of generations.
The top five reasons.
Phoenix flies high with effective travel, hospitality, and convention business marketing.
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