| Articles: Government |
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After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
Daily News,
Posted 15 Dec 2006
Local and national governments are turning to CRM to satisfy the citizen-as-consumer.
Insight,
Posted 01 Aug 2006
Oracle's Siebel field service management functionality is deemed the space's leader, but may struggle to maintain that status as part of a larger conglomerate.
Daily News,
Posted 02 May 2006
Customer relationship (mis)management meets the IRS.
Pint of View,
Posted 01 Apr 2006
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
Daily News,
Posted 17 Mar 2006
The 311 framework allowed the agency to ramp up its agent pool from 500 to about 900, with employees from other departments and agencies.
Insight,
Posted 01 Mar 2006
Employees work from home, maintaining a business-as-usual approach, as the 2005 transit strike halts the public transportation system.
Insight,
Posted 01 Mar 2006
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
Daily News,
Posted 24 Feb 2006
The Commission and other law enforcement agencies have cracked down on 20 firms that claim they can remove negative information from credit reports.
Daily News,
Posted 03 Feb 2006
Be sure to act in accordance with clients' wishes regarding data security requirements.
Viewpoints,
Posted 01 Feb 2006
IP telephony is creating new opportunities to reduce the costs of achieving compliance.
Viewpoints,
Posted 01 Jan 2006
"The customer understands we're looking for innovative ways to make processes easier...."
REAL ROI,
Posted 01 Jan 2006
Citizens are more satisfied with government Web sites than the entity that runs them.
Daily News,
Posted 15 Dec 2005
CRM technology can help put the pieces back together.
Insight,
Posted 01 Nov 2005
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Daily News,
Posted 13 Oct 2005
Federal Web sites now rank high in satisfaction, but they must continue to focus on constituents.
Daily News,
Posted 23 Sep 2005
CRM the Mongol way, and we ain't talkin' pencils.
Pint of View,
Posted 01 Sep 2005
There will be a consolidation of 'redundant' IT systems by the OMB; ERP providers should tailor their solutions to meet the demands of the federal government.
Daily News,
Posted 30 Aug 2005
Government, financial services, and manufacturing head up IBM's Global Business Security Index, a trend barometer of increased criminal intent in attacks.
Daily News,
Posted 05 Aug 2005
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