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Articles: Government
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
ID Analytics' new authentication solution looks to break high-cost boundaries.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
A U.K. police department relies on Informatica to handcuff dirty data.
Think you can translate your brand for the savvy Chinese shopper?
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
Productivity improved with benchmarks for customer service.
A government site fosters community love through a fresh Web upgrade.
On-demand helps to improve services despite war-tightened budgets.
The PHA turns to Oracle PeopleSoft for an enterprisewide implementation to integrate CRM with finance and HR.
The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs.
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
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