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Articles: Government
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
A U.K. police department relies on Informatica to handcuff dirty data.
Think you can translate your brand for the savvy Chinese shopper?
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
Productivity improved with benchmarks for customer service.
A government site fosters community love through a fresh Web upgrade.
On-demand helps to improve services despite war-tightened budgets.
The PHA turns to Oracle PeopleSoft for an enterprisewide implementation to integrate CRM with finance and HR.
The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs.
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services.
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
After years of improving citizen satisfaction, e-government scores have leveled off, a possible sign of improving private sector Web sites.
Local and national governments are turning to CRM to satisfy the citizen-as-consumer.
Oracle's Siebel field service management functionality is deemed the space's leader, but may struggle to maintain that status as part of a larger conglomerate.
Customer relationship (mis)management meets the IRS.
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