Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Daily News,
Posted 01 Jul 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
Daily News,
Posted 06 Jun 2008
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Daily News,
Posted 02 Jun 2008
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
Daily News,
Posted 04 Jan 2008
A U.K. police department relies on Informatica to handcuff dirty data.
Secret of My Success,
Posted 01 Nov 2007
Think you can translate your brand for the savvy Chinese shopper?
The Tipping Point,
Posted 01 Nov 2007
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
Daily News,
Posted 25 Sep 2007
When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
Daily News,
Posted 20 Jun 2007
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
Daily News,
Posted 18 Jun 2007
Productivity improved with benchmarks for customer service.
REAL ROI,
Posted 01 Jun 2007
A government site fosters community love through a fresh Web upgrade.
REAL ROI,
Posted 01 Jun 2007
On-demand helps to improve services despite war-tightened budgets.
Viewpoints,
Posted 01 Jun 2007
The PHA turns to Oracle PeopleSoft for an enterprisewide implementation to integrate CRM with finance and HR.
Secret of My Success,
Posted 01 May 2007
The public sector thinks differently about the C in CRM, as more vendors cater to this vertical's specific needs.
Insight,
Posted 01 May 2007
Satisfaction ratings are falling for government Web sites as commercial sites raise the bar for online experiences; the private sector may have much to teach the public sector.
Daily News,
Posted 20 Mar 2007
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
Daily News,
Posted 16 Feb 2007
Lagan Technologies helps Minneapolis launch a 311 system to provide information on municipal issues and nonemergency services.
REAL ROI,
Posted 01 Jan 2007
The agency's Oversight Board report finds 80 percent of respondents are satisfied with IRS customer service when compared with other government offices.
Daily News,
Posted 29 Dec 2006
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