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Articles: Government
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
The company expands its online marketing platform with a new text-messaging solution.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Mastering the multi-sourced call center.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
Reinvent your revenue stream to help people, communities, and the planet.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
Voters are also customers, and customers vote with their cash.
Rounding up a slew of announcements from the on-demand CRM provider, including a half-price deal targeting Salesforce.com customers.
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research indicates global sales continue to climb, and will surpass the billion-dollar mark by 2010.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
What can we learn from how candidates are using SMS messaging?
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
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