Articles: Government
CMS Watch finds a single platform for Web content management and social software is not ready yet for the level of transparency the White House demands.
New federal laws require an opt-out for prerecorded calls—but that just might lead to better relationships.
Strong and weak ties reveal who your real partners are.
The company's new offering is the first major release since it acquired Envox Worldwide in October 2008.
Government 2.0 comes to the Twitterverse.
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
The switch to digital TV broadcasts is upon us—or is it?
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
In tough economic times, people are forced to dig a little deeper.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
A new report details deficiencies and opportunities for government agencies to connect with citizens.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
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