Articles: Government
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
In tough economic times, people are forced to dig a little deeper.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
A new report details deficiencies and opportunities for government agencies to connect with citizens.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Any improvements in customer satisfaction given today's economy is noteworthy, but government could still use more votes.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
The company expands its online marketing platform with a new text-messaging solution.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
Mastering the multi-sourced call center.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
Reinvent your revenue stream to help people, communities, and the planet.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
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