Articles: Government
Call center technology makes reaching help one less hurdle for struggling parents.
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
WE Prospect lets users create ultra-segmented audiences.
Kana Software's Lagan Enterprise system revitalizes city services.
Parents in need get improved access to services with new call center technology. (This article originally appeared in the Winter 2014 issue of Speech Technology.)
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
New solution upgrades include real-time alerts for contact center script deviations.
A new OTA report names American Greetings the most secure e-commerce site.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
The deal expands Verint's cross-selling opportunities within the customer service market.
Engagor's Partnership with Winvale makes its social media management platform available on the GSA.
The app lets people access government services desktops, smartphones, tablets, and social networks
Lagan Employee Mobile puts customer service in the hands of government employees in the field.
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Focus on business outcomes driven by information and intelligence.
Canada's largest city improves customer service with Toronto 311.
Launches Privacy Suite for customers, service providers.
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Companies: Government
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