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Articles: Government
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
A forum designed to address one problem evolves into an enterprise asset.
Social networking has the potential to transform the day-to-day operations of customer service representatives.
The social Web is about to evolve — again. Are you ready to evolve, too?
If you expect employees to stay within the lines, you need to draw the lines first.
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
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