| Articles: Government |
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Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
Consumers are looking for you on search engines—but are you there to be found?
Insight,
Posted 01 Aug 2009
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Magazine Features,
Posted 01 Aug 2009
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
Daily News,
Posted 29 Jul 2009
CRM player plans to integrate proactive service offerings and to focus on point solutions.
Daily News,
Posted 29 Jul 2009
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
Daily News,
Posted 23 Jul 2009
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
Viewpoints,
Posted 15 Jul 2009
It all started with sales tax.
Pint of View,
Posted 01 Jul 2009
A customer-centric approach for emerging markets.
The Tipping Point,
Posted 01 Jul 2009
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
Magazine Features,
Posted 01 Jul 2009
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Daily News,
Posted 29 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Daily News,
Posted 11 Jun 2009
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Magazine Features,
Posted 01 Jun 2009
A forum designed to address one problem evolves into an enterprise asset.
Secret of My Success,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
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