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Articles: Government
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
When live agents can't be had, interactive voice response systems may suffice.
A new study finds more agent jobs were lost than gained in the fourth quarter of '08.
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
RightNow Technologies continues to target larger contact centers, with its August '09 edition offering expanded graphical workflow capabilities and trending/analytics features.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Lucrative return on investment is driving companies — and vendors — to look more closely at mobile service applications.
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
Think you know the score? Guess again.
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Delivering quality customer service means making quality shots.
Readers tell us what they think of "social" technologies.
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