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Articles: Government
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
As empowered customers traipse across the Web, they leave ever-juicier bread crumbs of behavior in their wake. The government may step in to limit what marketers are allowed to scoop up.
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Don't let distance infringe upon effective leadership.
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
When live agents can't be had, interactive voice response systems may suffice.
A new study finds more agent jobs were lost than gained in the fourth quarter of '08.
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