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Articles: Government
Acumen's customized CRM application manages partner organizations and provides extensive reports
Mass-messaging systems help keep constituents informed
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Cognos solution leads to 50,000 new visits and revenue growth
The U.S. government struggles as the entity most resistant to change
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
American Customer Satisfaction Index E-Business Report '10: FoxNews.com and Google take top honors, while popular social networking sites leave members wanting more.
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
DMA2010 — Day One: The job of a direct marketer is harder than ever — and direct marketers are wearing more hats than ever before.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
As empowered customers traipse across the Web, they leave ever-juicier bread crumbs of behavior in their wake. The government may step in to limit what marketers are allowed to scoop up.
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Don't let distance infringe upon effective leadership.
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