USCG turns to Avaya for its centralized service desk in St. Louis.
CRM Featured Articles,
Posted 05 Jan 2012
The results of a new government study echo a White House order to streamline federal service delivery.
CRM Featured Articles,
Posted 30 Aug 2011
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
CRM Featured Articles,
Posted 26 Aug 2011
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
CRM Featured Articles,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Acumen's customized CRM application manages partner organizations and provides extensive reports
REAL ROI,
Posted 24 Jun 2011
Mass-messaging systems help keep constituents informed
Insight,
Posted 24 Jun 2011
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
REAL ROI,
Posted 18 May 2011
Cognos solution leads to 50,000 new visits and revenue growth
REAL ROI,
Posted 17 Mar 2011
The U.S. government struggles as the entity most resistant to change
Insight,
Posted 04 Jan 2011
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Magazine Features,
Posted 31 Dec 2010
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
CRM Featured Articles,
Posted 30 Nov 2010
American Customer Satisfaction Index E-Business Report '10: FoxNews.com and Google take top honors, while popular social networking sites leave members wanting more.
CRM Featured Articles,
Posted 16 Nov 2010
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Viewpoints,
Posted 25 Oct 2010
DMA2010 — Day One: The job of a direct marketer is harder than ever — and direct marketers are wearing more hats than ever before.
CRM Featured Articles,
Posted 13 Oct 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Featured Articles,
Posted 18 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Featured Articles,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
CRM Featured Articles,
Posted 02 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
CRM Featured Articles,
Posted 29 Jul 2010
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