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| Articles: Government |
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CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
CRM Featured News,
Posted 02 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
CRM Featured News,
Posted 29 Jul 2010
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
CRM Featured News,
Posted 15 May 2010
As empowered customers traipse across the Web, they leave ever-juicier bread crumbs of behavior in their wake. The government may step in to limit what marketers are allowed to scoop up.
Insight,
Posted 11 May 2010
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
CRM Featured News,
Posted 14 Apr 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
CRM Featured News,
Posted 03 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
CRM Featured News,
Posted 08 Jan 2010
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
CRM Featured News,
Posted 21 Dec 2009
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
CRM Featured News,
Posted 27 Nov 2009
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
CRM Featured News,
Posted 15 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
CRM Featured News,
Posted 14 Nov 2009
RightNow Summit '09: In his opening keynote address, founder and CEO Greg Gianforte outlined the company's plan to rid world of bad experiences.
CRM Featured News,
Posted 30 Oct 2009
SpatialKey's on-demand solution boasts a geographic information system (GIS) that's both low cost and caters to the business user.
CRM Featured News,
Posted 28 Oct 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
CRM Featured News,
Posted 22 Oct 2009
When live agents can't be had, interactive voice response systems may suffice.
Scouting Report,
Posted 01 Oct 2009
A new study finds more agent jobs were lost than gained in the fourth quarter of '08.
CRM Featured News,
Posted 23 Sep 2009
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
CRM Featured News,
Posted 19 Sep 2009
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