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Articles: Government
Launches Privacy Suite for customers, service providers.
Integrated platform ensures consistent customer service across channels.
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
SAP CRM rapid-deployment solution for citizen contact center is part of the SAP Urban Matters program.
Retailers lead all verticals with social media investments
A snapshot of the ways government agencies are using CRM strategies and technology today.
New offerings include the AppExchange for Government and a training program on cloud deployment.
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
New platform provides citizens electronic access to their caseworkers and the benefit application process.
USCG turns to Avaya for its centralized service desk in St. Louis.
The results of a new government study echo a White House order to streamline federal service delivery.
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Acumen's customized CRM application manages partner organizations and provides extensive reports
Mass-messaging systems help keep constituents informed
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Cognos solution leads to 50,000 new visits and revenue growth
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