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Articles: Government
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
New platform provides citizens electronic access to their caseworkers and the benefit application process.
USCG turns to Avaya for its centralized service desk in St. Louis.
The results of a new government study echo a White House order to streamline federal service delivery.
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Acumen's customized CRM application manages partner organizations and provides extensive reports
Mass-messaging systems help keep constituents informed
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Cognos solution leads to 50,000 new visits and revenue growth
The U.S. government struggles as the entity most resistant to change
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
DEMO Fall '10: SAP Co-CEO Bill McDermott announces the launch of new applications and champions SAP's partnership ecosystem.
American Customer Satisfaction Index E-Business Report '10: FoxNews.com and Google take top honors, while popular social networking sites leave members wanting more.
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
DMA2010 — Day One: The job of a direct marketer is harder than ever — and direct marketers are wearing more hats than ever before.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
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