Articles: Government
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
The increase in government e-procurement spending is largely due to the popularity of what is known as reverse funding.
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Some analysts say the success of the Do-Not-Call registry will likely spawn additional Do-Not-Contact legislation.
Oklahoma Federal Judge Lee R. West ruled on Tuesday that the FTC overstepped its authority in creating the national list.
A recent study reveals that 92 percent of surveyed government executives consider it either "important" or "very important" to deliver "superior" service, but 90 percent of the respondents say their agencies are not yet delivering that superior service.
The government sector, according to the report, is growing much faster than the private sector, but only in certain short-term areas.
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
A recent KANA study on customer service within the public sector found that more than half of all citizens polled are seeking Web-based interaction with state and federal government agencies.
The New York City Department of Housing Preservation and Development's contact center is turning heads--including Mayor Bloomberg's.
Federal, state, and local governments have discovered the benefits of CRM and are using it to interact with and serve their constituencies.
Attempts to link CRM to September 11 show a terrifying lack of understanding of how and why CRM works
Attempts to link CRM to September 11 show a terrifying lack of understanding of how and why CRM works.
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