Articles: Government
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
New York's MTA needed a straightforward, customer-friendly system to to communicate with customers.
PeopleSoft, Onyx, and SAP are starting Q2 with updates to several existing applications, and are adding some new products.
Verity announced that it has entered into a definitive agreement to acquire the intellectual property, certain customer agreements, and other strategic assets of NativeMinds; ACCPAC International announced the availability of more than 50 add-on applications; Tellabs selected Salesnet's CRM solution; and more.
Teradata and SAP AG have announced a partnership to deliver analytical solutions to specific vertical industries with high data-volume requirements.
Government agencies are under increasing pressure to control costs, improve productivity, and deliver better products and services, but government agencies also face their own set of CRM challenges.
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
The increase in government e-procurement spending is largely due to the popularity of what is known as reverse funding.
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Some analysts say the success of the Do-Not-Call registry will likely spawn additional Do-Not-Contact legislation.
Oklahoma Federal Judge Lee R. West ruled on Tuesday that the FTC overstepped its authority in creating the national list.
A recent study reveals that 92 percent of surveyed government executives consider it either "important" or "very important" to deliver "superior" service, but 90 percent of the respondents say their agencies are not yet delivering that superior service.
The government sector, according to the report, is growing much faster than the private sector, but only in certain short-term areas.
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
A recent KANA study on customer service within the public sector found that more than half of all citizens polled are seeking Web-based interaction with state and federal government agencies.
The New York City Department of Housing Preservation and Development's contact center is turning heads--including Mayor Bloomberg's.
Federal, state, and local governments have discovered the benefits of CRM and are using it to interact with and serve their constituencies.
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