The government sector, according to the report, is growing much faster than the private sector, but only in certain short-term areas.
Posted 11 Aug 2003
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Posted 01 Jul 2003
A recent KANA study on customer service within the public sector found that more than half of all citizens polled are seeking Web-based interaction with state and federal government agencies.
Posted 16 Jun 2003
Posted 23 Dec 2002
The New York City Department of Housing Preservation and Development's contact center is turning heads--including Mayor Bloomberg's.
Posted 13 Nov 2002
Federal, state, and local governments have discovered
the benefits of CRM and are using it to interact
with and serve their constituencies.
Posted 22 Oct 2002
Attempts to link CRM to September 11 show a terrifying lack of understanding of how and why CRM works
Posted 07 Oct 2002
Attempts to link CRM to September 11 show a terrifying lack of understanding of how and why CRM works.
Posted 12 Sep 2002