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Articles: Government
Uncle Sam helps to drive the outsourcing market for smaller companies.
The country's tourism bureau shifts from mass marketing to tailored campaigns to help drive tourists to the area.
A New York State county plans to use mySAP CRM for first responders.
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Miami-Dade relies on its IP call center to help get voters to the polls.
The HEAT and GoldMine provider also announced additional products.
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
We need only the "unusual" accesses brought to our attention, and data access auditing is the way to do it.
A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
Patrick Bakey is to be SAP's senior vice president and general manager of its North American CRM business unit.
Grand Haven, MI--a "hot city"--is the nation's first fully wireless municipality, compliments of a city-wide wireless network.
The report anticipates moderate growth over the next two years for state-and-local e-governments, but by 2006 expects to see the beginning of a growth cycle to reach a compound annual growth rate of about 30 percent through 2007.
Customer strategies will inevitably be affected as thousands of public companies, and even many of their privately held peers, adopt the requisite policies.
Industry pundits maintain that the biggest growth area in CRM over the next three years will be in the public sector, especially within state and local governments.
Pitney Bowes to Acquire Group 1 Software to help marketers clean up their customer data and lower direct mail costs.
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
New York's MTA needed a straightforward, customer-friendly system to to communicate with customers.
PeopleSoft, Onyx, and SAP are starting Q2 with updates to several existing applications, and are adding some new products.
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