Articles: Government
Oracle's Siebel field service management functionality is deemed the space's leader, but may struggle to maintain that status as part of a larger conglomerate.
Customer relationship (mis)management meets the IRS.
Gartner finds that saving money is still the number one driver of outsourcing, but warns not to let financial savings be the sole motivator.
The 311 framework allowed the agency to ramp up its agent pool from 500 to about 900, with employees from other departments and agencies.
Employees work from home, maintaining a business-as-usual approach, as the 2005 transit strike halts the public transportation system.
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
The Commission and other law enforcement agencies have cracked down on 20 firms that claim they can remove negative information from credit reports.
Be sure to act in accordance with clients' wishes regarding data security requirements.
IP telephony is creating new opportunities to reduce the costs of achieving compliance.
"The customer understands we're looking for innovative ways to make processes easier...."
Citizens are more satisfied with government Web sites than the entity that runs them.
CRM technology can help put the pieces back together.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Federal Web sites now rank high in satisfaction, but they must continue to focus on constituents.
CRM the Mongol way, and we ain't talkin' pencils.
There will be a consolidation of 'redundant' IT systems by the OMB; ERP providers should tailor their solutions to meet the demands of the federal government.
Government, financial services, and manufacturing head up IBM's Global Business Security Index, a trend barometer of increased criminal intent in attacks.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
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