Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Magazine Features,
Posted 01 Aug 2005
Insight,
Posted 01 Aug 2005
"Outsourcing has more to do with linguistics or the language than it has to do with the trade regulations."
Insight,
Posted 01 Aug 2005
Major phone companies are offering VoIP providers with 911 services, but tracking and routing issues remain.
Insight,
Posted 01 Jul 2005
The NCI's cancer information portal leads this quarter's ACSI survey.
Daily News,
Posted 14 Jun 2005
Malicious applications are challenging the Internet's integrity as a business tool.
Analyze This,
Posted 02 May 2005
Marketing to this booming demographic takes more than just translating English into Spanish.
Daily News,
Posted 04 Apr 2005
Lawmakers are taking aim at companies that use offshore call centers.
Customer Centricity,
Posted 01 Apr 2005
A new Web-based technology allows for paperless tracking of citations and other government services.
Daily News,
Posted 28 Mar 2005
Uncle Sam helps to drive the outsourcing market for smaller companies.
Daily News,
Posted 18 Jan 2005
The country's tourism bureau shifts from mass marketing to tailored campaigns to help drive tourists to the area.
Daily News,
Posted 27 Dec 2004
A New York State county plans to use mySAP CRM for first responders.
Daily News,
Posted 17 Dec 2004
The Federal Communications Commission says certain IP-based services are not subject to state regulation.
Daily News,
Posted 17 Nov 2004
Miami-Dade relies on its IP call center to help get voters to the polls.
Daily News,
Posted 05 Nov 2004
The HEAT and GoldMine provider also announced additional products.
Daily News,
Posted 03 Nov 2004
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
Daily News,
Posted 02 Nov 2004
We need only the "unusual" accesses brought to our attention, and data access auditing is the way to do it.
Experts on Call,
Posted 01 Nov 2004
Insight,
Posted 24 Sep 2004
A new, four-month training program dubbed Certified Friendly is designed for hotel, restaurant, attraction, and local government staff.
Daily News,
Posted 07 Sep 2004
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