Articles: Government
Be sure to act in accordance with clients' wishes regarding data security requirements.
IP telephony is creating new opportunities to reduce the costs of achieving compliance.
"The customer understands we're looking for innovative ways to make processes easier...."
Citizens are more satisfied with government Web sites than the entity that runs them.
CRM technology can help put the pieces back together.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Federal Web sites now rank high in satisfaction, but they must continue to focus on constituents.
CRM the Mongol way, and we ain't talkin' pencils.
There will be a consolidation of 'redundant' IT systems by the OMB; ERP providers should tailor their solutions to meet the demands of the federal government.
Government, financial services, and manufacturing head up IBM's Global Business Security Index, a trend barometer of increased criminal intent in attacks.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
"Outsourcing has more to do with linguistics or the language than it has to do with the trade regulations."
Major phone companies are offering VoIP providers with 911 services, but tracking and routing issues remain.
The NCI's cancer information portal leads this quarter's ACSI survey.
Malicious applications are challenging the Internet's integrity as a business tool.
Marketing to this booming demographic takes more than just translating English into Spanish.
Lawmakers are taking aim at companies that use offshore call centers.
A new Web-based technology allows for paperless tracking of citations and other government services.
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