Taking action on big data findings requires collaboration, top-down support.
Posted 15 Oct 2013
Data has no value unless you mine it quickly and effectively.
Posted 23 Sep 2013
IBM Smarter Commerce speakers tout the importance of the customer.
Posted 22 May 2013
Posted 01 Mar 2013
GoldMine helps the pet transport company streamline its operations.
Posted 01 Feb 2013
Consider what your flight attendants can control before giving them attitude.
Pint of View,
Posted 01 Jan 2013
Clients received upgrades to use CRM on mobile devices and build detailed itineraries for familiarization trips and site inspections.
Posted 12 Jul 2012
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Posted 29 Jun 2012
A natural language-based IVR connects US Airways passengers to better service.
Posted 01 May 2012
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Posted 12 Aug 2011
Technology, not philosophy, has changed consumers' expectations
Posted 10 Aug 2011
A new study shows customers are uncomfortable and inconvenienced.
Posted 31 May 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Posted 09 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Posted 25 Feb 2011
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Posted 10 Dec 2010
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Posted 01 Oct 2010
An eruption of volcanic ash leads to an eruption of service mistakes.
Posted 11 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Posted 02 Aug 2010