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Articles: Transportation
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
A recent report reveals that passengers are dissatisfied. Airlines--and all industries--need to take note and plan accordingly.
J.D. Power cites people and process as the key factors for success in its 2006 North America airline study.
A study by the Luxury Institute rates the top car rental companies in various categories, including a company's ability to deliver on its promises.
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
Marketers need to better understand and target the offline audience without trying to change its behavior.
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Low-fare carriers fill the top tier of a recent survey--industry performance declines overall, but more bodies are in the seats.
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
Improving what your most outspoken worker says to your customers.
New York's MTA needed a straightforward, customer-friendly system to to communicate with customers.
Industry executives answer the question, Is it necessary to estimate a customer's lifetime value to determine their true profitability?
Nuance has released its Nuance 8.5 and Nuance Verifier 3.5, respectively.
CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more.
Automakers using CRM are getting savvier about their customers, which are essentially the dealers. Dealers using CRM are also getting a better handle on their customers and prospects.
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