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Articles: Transportation
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
Marketers need to better understand and target the offline audience without trying to change its behavior.
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Low-fare carriers fill the top tier of a recent survey--industry performance declines overall, but more bodies are in the seats.
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
Improving what your most outspoken worker says to your customers.
New York's MTA needed a straightforward, customer-friendly system to to communicate with customers.
Industry executives answer the question, Is it necessary to estimate a customer's lifetime value to determine their true profitability?
Nuance has released its Nuance 8.5 and Nuance Verifier 3.5, respectively.
CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more.
Automakers using CRM are getting savvier about their customers, which are essentially the dealers. Dealers using CRM are also getting a better handle on their customers and prospects.
Yankee Group research report, "Enterprise Instant Messaging is All About Integration" finds that instant messaging as a form of communication within and between enterprises and their clients, prospects, and partners is growing steadily; Impact Information Technologies announced that it has expanded its software portfolio with the acquisition of Arcidea; Pivotal has added Eric Rosenfeld to its board of directors.
Saab Cars USA rolled out its enterprisewide CRM solution and strategy, dubbed TouchPoint, beginning in January 2002. Saab is using TouchPoint to improve customer service efforts, as well as to support customers and dealers. The initiative focuses on the customer interaction center, marketing, lead management, and data quality.
Contact center executives now realize that it is not enough just to plug in the system. Management must explain how the agents will benefit from the technology.
The six primary benefits of becoming a real-time enterprise.
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