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Articles: Transportation
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Paperless payments reduce staff support, errors, and overpayments.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
destinationCRM 2008: A roundup of our reporting during this year's conference.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
A three-phase approach to reaching social media maturity.
Influencing an influential audience.
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
A recent report reveals that passengers are dissatisfied. Airlines--and all industries--need to take note and plan accordingly.
J.D. Power cites people and process as the key factors for success in its 2006 North America airline study.
A study by the Luxury Institute rates the top car rental companies in various categories, including a company's ability to deliver on its promises.
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
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