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Articles: Transportation
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
Optimize e-commerce with purchase incentives.
Service business strategies for rough economic climates.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Customer retention is one thing. Identifying the right ones to retain is another.
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Paperless payments reduce staff support, errors, and overpayments.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
destinationCRM 2008: A roundup of our reporting during this year's conference.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
A three-phase approach to reaching social media maturity.
Influencing an influential audience.
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