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Articles: Transportation
Equip your call center with the visibility to reduce customer struggles.
Partnership enables companies to create a more complete understanding of customer behavior.
E-commerce is an unstoppable global force ripe with data.
Unfortunately, bad customer service stories are more common than we'd like to think.
To compete in the services economy, organizations must satisfy four requirements.
Uncovering the traits that set industry leaders apart.
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.
Lessons learned from Superstorm Sandy.
Taking action on big data findings requires collaboration, top-down support.
Data has no value unless you mine it quickly and effectively.
IBM Smarter Commerce speakers tout the importance of the customer.
GoldMine helps the pet transport company streamline its operations.
Consider what your flight attendants can control before giving them attitude.
Clients received upgrades to use CRM on mobile devices and build detailed itineraries for familiarization trips and site inspections.
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
A natural language-based IVR connects US Airways passengers to better service.
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Technology, not philosophy, has changed consumers' expectations
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