Articles: Transportation
A natural language-based IVR connects US Airways passengers to better service.
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Technology, not philosophy, has changed consumers' expectations
A new study shows customers are uncomfortable and inconvenienced.
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
An eruption of volcanic ash leads to an eruption of service mistakes.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Don't let distance infringe upon effective leadership.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
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Companies: Transportation
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