Articles: Transportation
Partnership will help advertisers reach customers during key planning and booking phases of the travel purchase cycle.
SAP Hybris Commerce, travel accelerator, is a modern airline retailing and commerce solution.
AirHelp is working to eliminate some of the customer service hassle associated with air travel by handling the refund or reimbursement process for customers. (Featured on SmartCustomerService.com.)
Studies point to a decline in mobile app usage among smartphone owners.
Reverse reviews hold customers accountable for their behaviors.
A new business model takes shape, where consumers rent goods and services rather than buy them.
Equip your call center with the visibility to reduce customer struggles.
Partnership enables companies to create a more complete understanding of customer behavior.
E-commerce is an unstoppable global force ripe with data.
Unfortunately, bad customer service stories are more common than we'd like to think.
To compete in the services economy, organizations must satisfy four requirements.
Uncovering the traits that set industry leaders apart.
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.
Lessons learned from Superstorm Sandy.
Taking action on big data findings requires collaboration, top-down support.
Data has no value unless you mine it quickly and effectively.
IBM Smarter Commerce speakers tout the importance of the customer.
GoldMine helps the pet transport company streamline its operations.
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Companies: Transportation
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