IBM Smarter Commerce speakers tout the importance of the customer.
Daily News,
Posted 22 May 2013
Magazine Features,
Posted 01 Mar 2013
GoldMine helps the pet transport company streamline its operations.
REAL ROI,
Posted 01 Feb 2013
Consider what your flight attendants can control before giving them attitude.
Pint of View,
Posted 01 Jan 2013
Clients received upgrades to use CRM on mobile devices and build detailed itineraries for familiarization trips and site inspections.
Daily News,
Posted 12 Jul 2012
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Daily News,
Posted 29 Jun 2012
A natural language-based IVR connects US Airways passengers to better service.
REAL ROI,
Posted 01 May 2012
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Daily News,
Posted 12 Aug 2011
Technology, not philosophy, has changed consumers' expectations
Daily News,
Posted 10 Aug 2011
A new study shows customers are uncomfortable and inconvenienced.
Daily News,
Posted 31 May 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Daily News,
Posted 09 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Magazine Features,
Posted 10 Dec 2010
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Daily News,
Posted 01 Oct 2010
An eruption of volcanic ash leads to an eruption of service mistakes.
Customer Centricity,
Posted 11 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Daily News,
Posted 02 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
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