| Articles: Telecommunications |
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Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
Daily News,
Posted 09 Jul 2010
Mobile Marketing Forum '10: An executive of the search-engine giant explains how his company plans to capitalize on mobile devices, and the notion of "immobile browsing."
Daily News,
Posted 29 Jun 2010
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Daily News,
Posted 28 Jun 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Making conversations the center of innovation and business strategy.
Viewpoints,
Posted 07 Jun 2010
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Daily News,
Posted 04 Jun 2010
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
Daily News,
Posted 15 May 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Daily News,
Posted 19 Apr 2010
Get customers involved in your decision-making with on-demand enterprise content management.
Viewpoints,
Posted 31 Mar 2010
Monitor your customer service operations — and improve the customer experience — with process analytics.
Viewpoints,
Posted 26 Mar 2010
How interactive voice response helps CRM.
Viewpoints,
Posted 24 Mar 2010
Social media may be hot, but don't leave contact centers out in the cold.
Viewpoints,
Posted 22 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Daily News,
Posted 12 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Community tools from Mzinga help a communications company communicate
Secret of My Success,
Posted 11 Feb 2010
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Companies: Telecommunications
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