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Articles: Telecommunications
Optimizing your interactive voice response system may require only a small investment
Focus on innovation and improving the customer experience.
Mobile's central role in the coming cross-channel revolution.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Vendor Deep Dive β€” Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
A cloud-based solution promises to eliminate contact center "whispers."
The always-connected customer prefers self-service smartphone applications.
Knowledge-based technologies are now essential to the customer experience.
A study by Performics and ROI Research indicates that customers are talking all across the social Web β€” about brands in verticals ranging from automotive to travel.
The provider of communications services looks to enhance its collections offering.
Virtual agents are the newest channel for customer service.
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
Definitely not all for one and one for all.
Web 2.0 Expo '10 β€” Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
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