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Articles: Telecommunications
Sonos shoots for perfect pitch with its social media and self-service support capabilities
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Optimizing your interactive voice response system may require only a small investment
Focus on innovation and improving the customer experience.
Mobile's central role in the coming cross-channel revolution.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
A cloud-based solution promises to eliminate contact center "whispers."
The always-connected customer prefers self-service smartphone applications.
Knowledge-based technologies are now essential to the customer experience.
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
The provider of communications services looks to enhance its collections offering.
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