The company gains the agility and efficiency to deliver next best actions across all customer channels.
Daily News,
Posted 11 Jan 2011
Sonos shoots for perfect pitch with its social media and self-service support capabilities
REAL ROI,
Posted 04 Jan 2011
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Magazine Features,
Posted 03 Jan 2011
Scouting Report,
Posted 03 Jan 2011
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Magazine Features,
Posted 31 Dec 2010
Front Office,
Posted 23 Dec 2010
Optimizing your interactive voice response system may require only a small investment
Scouting Report,
Posted 23 Dec 2010
Focus on innovation and improving the customer experience.
Viewpoints,
Posted 11 Dec 2010
Mobile's central role in the coming cross-channel revolution.
Viewpoints,
Posted 11 Dec 2010
Electronic communications are meant to help manage relationships, not build them.
Viewpoints,
Posted 11 Dec 2010
The next step beyond social media monitoring.
Viewpoints,
Posted 11 Dec 2010
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Daily News,
Posted 03 Dec 2010
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Daily News,
Posted 02 Dec 2010
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
Daily News,
Posted 02 Dec 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
Daily News,
Posted 22 Nov 2010
A cloud-based solution promises to eliminate contact center "whispers."
Daily News,
Posted 16 Nov 2010
The always-connected customer prefers self-service smartphone applications.
Viewpoints,
Posted 29 Oct 2010
Knowledge-based technologies are now essential to the customer experience.
Viewpoints,
Posted 26 Oct 2010
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
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