| Articles: Telecommunications |
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Look for these traits to keep both your business and IT organizations happy
Viewpoints,
Posted 01 Apr 2011
How companies can reap the benefits
Viewpoints,
Posted 01 Apr 2011
The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
Customer satisfaction versus offshore cost savings
Viewpoints,
Posted 18 Mar 2011
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Front Office,
Posted 17 Mar 2011
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
REAL ROI,
Posted 17 Mar 2011
Vendors deliver a broad suite of new functionality
Magazine Features,
Posted 17 Mar 2011
Too much familiarity can repel customers, so designers must take pains to build the right systems
Magazine Features,
Posted 17 Mar 2011
Telco loyalty programs increasingly have the right ring
Insight,
Posted 17 Mar 2011
Purse strings loosen on capital spending, which may bring rapid deployments
Customer Centricity,
Posted 17 Mar 2011
How to use innovation to your advantage
Viewpoints,
Posted 11 Mar 2011
What Watson means for the future of customer service
Viewpoints,
Posted 11 Mar 2011
Properties create apps to reach prospective guests and the ones they have
Insight,
Posted 25 Feb 2011
Since 2008, complaints have jumped by 40 percent, says analyst firm
Insight,
Posted 25 Feb 2011
Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope
Scouting Report,
Posted 25 Feb 2011
Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Daily News,
Posted 07 Feb 2011
Unilever's unsightly knowledge base was costing the company money, customer satisfaction, and time—until it turned to Astute Solutions
REAL ROI,
Posted 01 Feb 2011
Today's seniors can't be left out of IVR design decisions.
Magazine Features,
Posted 01 Feb 2011
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Insight,
Posted 31 Jan 2011
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Companies: Telecommunications
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