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Articles: Telecommunications
CRM director Ven Bontha describes Cemex's transition to SAP CRM
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Technologies blend data from different sources, emotional states, and moments in time
It varies from "tailored intimacy" to "customer self-service"
A salesperson must make a customer feel as if he must have it
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
Ensuring your sales team is on your side
Look for these traits to keep both your business and IT organizations happy
How companies can reap the benefits
The solution is the first customer care solution developed specifically for the smartphone.
Customer satisfaction versus offshore cost savings
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
Vendors deliver a broad suite of new functionality
Too much familiarity can repel customers, so designers must take pains to build the right systems
Telco loyalty programs increasingly have the right ring
Purse strings loosen on capital spending, which may bring rapid deployments
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