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Articles: Telecommunications
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Smartphones allow consumers to share their in-store experiences moments after they happen
New federal laws have "thrown everything up for question"
But many contact center offerings require a trade-off between accuracy and ease of use
Leveraging sites like Facebook and Twitter is critical
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
To make the best use of your time and your company's CRM investments, you must measure what you manage.
CRM director Ven Bontha describes Cemex's transition to SAP CRM
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Technologies blend data from different sources, emotional states, and moments in time
It varies from "tailored intimacy" to "customer self-service"
A salesperson must make a customer feel as if he must have it
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
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