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Articles: Telecommunications
New federal laws have "thrown everything up for question"
But many contact center offerings require a trade-off between accuracy and ease of use
Leveraging sites like Facebook and Twitter is critical
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
To make the best use of your time and your company's CRM investments, you must measure what you manage.
CRM director Ven Bontha describes Cemex's transition to SAP CRM
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Technologies blend data from different sources, emotional states, and moments in time
It varies from "tailored intimacy" to "customer self-service"
A salesperson must make a customer feel as if he must have it
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
Ensuring your sales team is on your side
Look for these traits to keep both your business and IT organizations happy
How companies can reap the benefits
The solution is the first customer care solution developed specifically for the smartphone.
Customer satisfaction versus offshore cost savings
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