Articles: Telecommunications
Vocalabs' study shows Sprint's gains from 2010 leveling off.
Verizon Wireless ranked highest in wireless customer care performance among full-service providers.
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
CRM requires listening, not just speaking
New service delivers personalized information and local ads to the mobile phone's home screen.
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Groupon and others put group buying discounts on the menu
Shopping trend empowers consumers and challenges business strategies
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Mass-messaging systems help keep constituents informed
Half of Americans use their mobile devices to make purchases, study shows
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
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Companies: Telecommunications
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