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Articles: Telecommunications
Videos explain bills to customers so call center agents don't have to.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
The wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
The new release is geared toward communications and utility providers.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
USCG turns to Avaya for its centralized service desk in St. Louis.
Distilled works with Impact Dialing to boost search rankings
New unit will run business, government, and wholesale operations.
The telecommunications giant aims to help its business clients with a variety of customer communication options.
Current benchmarks are "typically the wrong ones"
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
The company gains the agility and efficiency to quickly respond to market changes with far more personalized campaigns.
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
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