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Articles: Telecommunications
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Groupon and others put group buying discounts on the menu
Shopping trend empowers consumers and challenges business strategies
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Mass-messaging systems help keep constituents informed
Half of Americans use their mobile devices to make purchases, study shows
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
It's not the medium but, rather, how you use it to engage customers that counts
Mix skilled workers, listening platform, and measurable objectives
Improved customer care and navigation capabilities highlight upgrades of Amdocs' pre-integrated solution for mid-tier and independent cable operators.
Growth is sparked by the iPad's popularity among businesses and the ability to send actionable insights to sales reps
The solution is geared toward global utility and telecommunication providers.
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Smartphones allow consumers to share their in-store experiences moments after they happen
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Companies: Telecommunications
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