Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
REAL ROI,
Posted 18 May 2011
Magazine Features,
Posted 18 May 2011
The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain
Magazine Features,
Posted 18 May 2011
Aiming at small and midsize enterprises, the integrated solution will be accessible for 14 million Nortel users.
Daily News,
Posted 18 May 2011
Smartphones allow consumers to share their in-store experiences moments after they happen
Insight,
Posted 18 May 2011
New federal laws have "thrown everything up for question"
Insight,
Posted 18 May 2011
But many contact center offerings require a trade-off between accuracy and ease of use
Scouting Report,
Posted 18 May 2011
Leveraging sites like Facebook and Twitter is critical
Customer Centricity,
Posted 17 May 2011
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Daily News,
Posted 05 May 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
To make the best use of your time and your company's CRM investments, you must measure what you manage.
Front Office,
Posted 15 Apr 2011
CRM director Ven Bontha describes Cemex's transition to SAP CRM
REAL ROI,
Posted 15 Apr 2011
FundNET installs Ifbyphone to redefine call-in support for financial services clients
REAL ROI,
Posted 15 Apr 2011
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
REAL ROI,
Posted 15 Apr 2011
Technologies blend data from different sources, emotional states, and moments in time
Magazine Features,
Posted 15 Apr 2011
It varies from "tailored intimacy" to "customer self-service"
The Tipping Point,
Posted 15 Apr 2011
A salesperson must make a customer feel as if he must have it
Customer Centricity,
Posted 15 Apr 2011
If your customers don't bring YOU their problems, then where do they bring them?
Viewpoints,
Posted 15 Apr 2011
Understanding what mobile means for your business
Viewpoints,
Posted 15 Apr 2011
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