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Articles: Telecommunications
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
"Tremendous" buying power is shown by this critical audience for marketers
Why old-school advertising delivers the wrong message
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Investments in monitoring social media rise but still lag customers' use of it
Smartphone trends demonstrate the need for an innovative strategy
Too compelling to ignore, the benefits include low startup costs and no capital investment
Engaging customers in personalized dialogue replaces pushing messages through mass media
Vocalabs' study shows Sprint's gains from 2010 leveling off.
Verizon Wireless ranked highest in wireless customer care performance among full-service providers.
New online customer support forum provides peer-to-peer channel for sharing questions and answers.
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Companies: Telecommunications
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