OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Insight,
Posted 20 Jul 2011
CRM requires listening, not just speaking
Pint of View,
Posted 20 Jul 2011
New service delivers personalized information and local ads to the mobile phone's home screen.
Daily News,
Posted 12 Jul 2011
All's fair in love and war—and retail
Front Office,
Posted 24 Jun 2011
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
REAL ROI,
Posted 24 Jun 2011
Groupon and others put group buying discounts on the menu
Magazine Features,
Posted 24 Jun 2011
Magazine Features,
Posted 24 Jun 2011
Shopping trend empowers consumers and challenges business strategies
Magazine Features,
Posted 24 Jun 2011
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Magazine Features,
Posted 24 Jun 2011
Mass-messaging systems help keep constituents informed
Insight,
Posted 24 Jun 2011
Half of Americans use their mobile devices to make purchases, study shows
Insight,
Posted 24 Jun 2011
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
Insight,
Posted 24 Jun 2011
It's not the medium but, rather, how you use it to engage customers that counts
Connect,
Posted 24 Jun 2011
Mix skilled workers, listening platform, and measurable objectives
The Tipping Point,
Posted 24 Jun 2011
Improved customer care and navigation capabilities highlight upgrades of Amdocs' pre-integrated solution for mid-tier and independent cable operators.
Daily News,
Posted 15 Jun 2011
Growth is sparked by the iPad's popularity among businesses and the ability to send actionable insights to sales reps
Reality Check,
Posted 01 Jun 2011
The solution is geared toward global utility and telecommunication providers.
Daily News,
Posted 23 May 2011
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
REAL ROI,
Posted 18 May 2011
Magazine Features,
Posted 18 May 2011
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