| Articles: Telecommunications |
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The solution, which is available immediately, is aimed at small and midsize businesses.
Daily News,
Posted 17 Sep 2003
When coupled with Convergys's real-time product bundling and discounting capabilities, which can be used to attract new customers, carriers using these Convergys billing solutions will be better positioned for the effects of WNP, according to the company.
Daily News,
Posted 15 Sep 2003
Millions of unhappy customers can shed the yoke of oppression and change carriers, while holding on to their phone numbers. This could create churn rates higher than the wireless industry could imagine.
Insight,
Posted 27 Aug 2003
Industry estimates show that 3.5 to 4 percent of all wireless subscribers switch carriers each month, a significantly higher number than found in similar industries like Internet or cable services.
Viewpoints,
Posted 11 Aug 2003
BEA says its new integration platform, WebLogic 8.1 makes even more strides in alleviating the growing integration headaches facing many enterprises today.
Daily News,
Posted 05 Aug 2003
According to market research, there is a strong link between agent performance and customer churn.
Daily News,
Posted 31 Jul 2003
The study focused on 147 call center managers and senior executives from 24 wireless, wire-line, cable, and satellite companies.
Daily News,
Posted 09 Jul 2003
Two-thirds of the companies surveyed across France, Germany, Italy, the Netherlands, and the United Kingdom say that customer satisfaction and loyalty within their organization is suffering due to the bad data.
Daily News,
Posted 07 Jul 2003
PRM should be about helping make sales, not simply tracking them.
Straight Talk,
Posted 01 Jul 2003
Hot Prospects,
Posted 01 Jul 2003
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Daily News,
Posted 01 Jul 2003
Hot Prospects,
Posted 01 Jul 2003
Outsourcing incentive stems from lower wages and reduced turnover in other countries, which translates to less hiring, staffing, and training expenses, plus fewer productivity lags as new agents are brought up to speed.
Daily News,
Posted 25 Jun 2003
Contact center executives now realize that it is not enough just to plug in the system. Management must explain how the agents will benefit from the technology.
Viewpoints,
Posted 23 Jun 2003
Hello instant connectivity and contact customer access.
Straight Talk,
Posted 02 Jun 2003
Will we ever learn to modify our behavior, learn to collaborate around integrated data files that contain the bits of customer information?
Reality Check,
Posted 01 May 2003
Hot Prospects,
Posted 01 May 2003
Hot Prospects,
Posted 28 Apr 2003
Front Office,
Posted 03 Mar 2003
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Companies: Telecommunications
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