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Articles: Telecommunications
PeopleSoft posted record license revenue; Comergent has acquired Profile Systems; and more.
That's because good plans don't come from looking at the most information, but from looking at the right information.
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
Initial interest in porting telephone numbers didn't match the hype surrounding the Federal Communications Commission's recent mandate.
Companies experimenting with BPO complain of inflexible contracts, difficulty managing vendors, and a lack of performance metrics; ICICI OneSource announced its intention to acquire FirstRing; and automated speech recognition solutions are growing in popularity as their accuracy improves.
Several large companies have already started an exodus from the United States to Canada, including Marriott, UPS, AOL, and IBM.
If all goes according to plan, on November 24 the FCC's wireless number--portability (WNP) legislation will go into effect.
Despite the anxiety of handing over call center operations to a third-party outsourcer, organizations are still quietly off-loading their customer support efforts.
The laws focus primarily on the most heinous practices of shady spammers like deceptive subject lines, lack of opt-out provisions, disguising the source of the email, and delivering pornographic materials with no warning.
Distracted by massive industry consolidation, new technology, and changing infrastructure, it seems telecommunications providers aren't getting a clear signal when it comes to customer complaints
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
The number of wireless phone lines in Europe will soon surpass the number of landlines there.
The solution, which is available immediately, is aimed at small and midsize businesses.
When coupled with Convergys's real-time product bundling and discounting capabilities, which can be used to attract new customers, carriers using these Convergys billing solutions will be better positioned for the effects of WNP, according to the company.
Millions of unhappy customers can shed the yoke of oppression and change carriers, while holding on to their phone numbers. This could create churn rates higher than the wireless industry could imagine.
Industry estimates show that 3.5 to 4 percent of all wireless subscribers switch carriers each month, a significantly higher number than found in similar industries like Internet or cable services.
BEA says its new integration platform, WebLogic 8.1 makes even more strides in alleviating the growing integration headaches facing many enterprises today.
According to market research, there is a strong link between agent performance and customer churn.
The study focused on 147 call center managers and senior executives from 24 wireless, wire-line, cable, and satellite companies.
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