| Articles: Telecommunications |
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Prior to VoiceXML each IVR vendor had its own proprietary languages accompanied by high development costs.
Insight,
Posted 18 Oct 2004
One of the pieces that made [CRM] fall into place was the wireless component.
Benchmark,
Posted 18 Oct 2004
Customers place a great amount of value on the people who support them.
Benchmark,
Posted 18 Oct 2004
Done right, CSS organizes appropriate data and integrates relevant systems so that all the resources and information are available through one easily navigated Web interface.
Experts on Call,
Posted 11 Oct 2004
Continental selected Voxify's Automated Agents solution to help manage non-value-added customer calls.
Daily News,
Posted 27 Sep 2004
There are two fundamental types of language, according to Tim Berners-Lee, director of the World Wide Web Consortium: natural language, classified as soft and evolving; and computer language, which takes a solidly defined, hard-language approach.
Daily News,
Posted 20 Sep 2004
After years of running into roadblocks trying to ensure that its own service representatives could communicate effectively with one another while in the field, Pitney Bowes needed a new strategy.
Daily News,
Posted 23 Aug 2004
Quadstone defined a five-step model for proper follow-through on customer service inquiries.
Daily News,
Posted 10 Aug 2004
Wireless platform developers are increasingly building solutions to suit the needs of companies with fewer than 1,000 employees
Daily News,
Posted 20 Jul 2004
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
Daily News,
Posted 15 Jul 2004
Consumers use these hot spots, but the driving force behind the installations is the needs of traveling salespeople and other mobile professionals.
Daily News,
Posted 10 Jun 2004
The industry's average customer churn rate at 30 percent annually, but a closer look indicates that the market could contain even more would-be churners.
Insight,
Posted 03 May 2004
The Telecommunications Industry Association, in conjunction with Wilkofsky Gruin Associates, has released its 2004 Telecommunications Market Review and Forecast.
Daily News,
Posted 12 Apr 2004
The billing and customer care market is nearing the end of its consolidation cycle, and the handful of players still standing are likely to begin looking to expand horizontally into other areas, according to a new research note by The Yankee Group.
Daily News,
Posted 07 Apr 2004
We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.
Magazine Features,
Posted 01 Apr 2004
The Elite award honors customer companies that have gained impressive returns on their customer service investments. Winners were selected based on return on investment, project implementation times, and overall impact on the organization.
Magazine Features,
Posted 01 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
Industry observers expect portability to increase churn in 2004 as carriers iron out technical glitches and more consumers come off contract, enabling switching without financial penalty.
Viewpoints,
Posted 01 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
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Companies: Telecommunications
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