Billing and service continue to be two sore spots for wireless customers.
Daily News,
Posted 29 Mar 2005
The needs of the field force will continue to drive wireless CRM solutions.
Daily News,
Posted 23 Mar 2005
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
Daily News,
Posted 16 Mar 2005
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
Daily News,
Posted 07 Mar 2005
"The extent of the changes will run the gamut."
Insight,
Posted 01 Mar 2005
Insight,
Posted 01 Mar 2005
Insight,
Posted 01 Mar 2005
New Amdocs 6 product, services, and strategic partnership are targeted for telecommunication providers.
Daily News,
Posted 14 Feb 2005
The local telecom giant will buy its former parent in the first half of 2006, pending regulatory approval.
Daily News,
Posted 01 Feb 2005
Camera phones will be the next contact center productivity tool.
Viewpoints,
Posted 18 Jan 2005
The contact center platform developer will work to expand support for Redmond's upcoming Istanbul client.
Daily News,
Posted 12 Jan 2005
More than half of customers are not satisfied with the service from their carrier; providers are looking at a less-competitive space due to recent mergers.
Daily News,
Posted 10 Jan 2005
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
Daily News,
Posted 30 Dec 2004
The year's strong IPOs revisited; Composite Software updates its enterprise information integration server; and more.
Daily News,
Posted 22 Dec 2004
As Voice over IP gains traction organizations can prepare themselves to reap the rewards it promises.
Viewpoints,
Posted 20 Dec 2004
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
Daily News,
Posted 15 Dec 2004
The cable television and telecommunications service company uses quality monitoring and evaluation tools to improve service and sales.
Daily News,
Posted 22 Nov 2004
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
Daily News,
Posted 09 Nov 2004
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
Daily News,
Posted 27 Oct 2004
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