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Articles: Telecommunications
Technologies offer more promise than actual usage right now.
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
"It's a certain kind of person who can work on their own without a lot of interaction, communicate by email, and gather information on their own."
First-quarter gains were below expectations, but outpaced growth in the rest of the economy.
Clarifying the current capabilities of speech leads to the conclusion that speech is ready.
Wireless carriers must nurture existing customers, not just focus on attracting new ones.
The wireless carrier is partnering with Good Technology to provide messaging services to business clients.
The report maintains that wireless providers struggle to keep customers.
Enterprises will be the driving force behind the market.
The communications partnership will provide secure, low-cost Internet telephony to the wireless workforce.
The www generation crosses three generational cohorts.
Customers want better marketing processes, regardless of the communication channel.
Multiple mobile phones in individual households is driving growth, not the number of homes with phones.
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Billing and service continue to be two sore spots for wireless customers.
The needs of the field force will continue to drive wireless CRM solutions.
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
"The extent of the changes will run the gamut."
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