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Articles: Telecommunications
Enterprises will be the driving force behind the market.
The communications partnership will provide secure, low-cost Internet telephony to the wireless workforce.
The www generation crosses three generational cohorts.
Customers want better marketing processes, regardless of the communication channel.
Multiple mobile phones in individual households is driving growth, not the number of homes with phones.
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Billing and service continue to be two sore spots for wireless customers.
The needs of the field force will continue to drive wireless CRM solutions.
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
The business link forged by the United States and Ireland in the 1990s acts as a model for the benefits and successes of future call center outsourcing to real global hot spots.
"The extent of the changes will run the gamut."
New Amdocs 6 product, services, and strategic partnership are targeted for telecommunication providers.
The local telecom giant will buy its former parent in the first half of 2006, pending regulatory approval.
Camera phones will be the next contact center productivity tool.
The contact center platform developer will work to expand support for Redmond's upcoming Istanbul client.
More than half of customers are not satisfied with the service from their carrier; providers are looking at a less-competitive space due to recent mergers.
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
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