Articles: Telecommunications
The move is seen by industry analysts as a smart IVR play, but some say Nortel and Avaya remain the big fish.
IPT analysts feel strong industry growth in a short period of time is a sign that this technology is becoming mainstream.
A CRG study indicates that email gaffes in responsiveness and the quality of answers helped retail surpass the telco sector, but Bell Canada secured the top slot in company evaluations.
Third generation--3G--technology is finally arriving after years of mishaps and delays.
Boosting the market's understanding of the company's technology and selecting an advisory board are two imperatives for the new president and CEO.
Mike Zafirovski replaces Bill Owens as president and CEO after just 18 months in office; the telecommunications company shakeup continues.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Telus rings in more work with 25 percent fewer people by monitoring individual performance.
Financial woes behind it, the company is focusing on new products and brand awareness.
Companies are moving to converged prepaid and postpaid billing systems to support all customer payment preferences.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
A hotel group selects Voxify to provide callers with a consistent customer experience.
A model for the communications industry.
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
Consumers prefer to buy bundled services when it comes to purchasing home communication packages.
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
People using search engines to buy wireless services are more valuable customers; potential services revenue in 2005 is $12.6 billion.
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
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Companies: Telecommunications
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