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Articles: Telecommunications
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
A hotel group selects Voxify to provide callers with a consistent customer experience.
A model for the communications industry.
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
Consumers prefer to buy bundled services when it comes to purchasing home communication packages.
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
People using search engines to buy wireless services are more valuable customers; potential services revenue in 2005 is $12.6 billion.
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Telecom and travel lead the way when it comes to increasing sales conversion in the call center and on the Web.
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Company support, funding, and security concerns are hindering the process.
Avaya's CEO explains in his keynote at SpeechTEK 2005 the growing popularity of IP telephony.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Major phone companies are offering VoIP providers with 911 services, but tracking and routing issues remain.
What a new standard for wireless data may mean for your business.
The Collaborative Technologies Conference provides best practices and words of caution for mobile workforces.
When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
Technologies offer more promise than actual usage right now.
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
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