Articles: Telecommunications
As most companies expand or develop new products, they fail to recognize the need to improve their customer care strategies at the same time.
Communications service providers should study other industries' self-care and self-provisioning capabilities.
The company's latest messaging and collaboration solution is hosted for SMBs; Magneto push technology and new features up the mobile device ante.
Voice-embedded IT applications have the potential to save organizations up to 30 percent on telephone outlay, according to a new report.
The move is seen by industry analysts as a smart IVR play, but some say Nortel and Avaya remain the big fish.
IPT analysts feel strong industry growth in a short period of time is a sign that this technology is becoming mainstream.
A CRG study indicates that email gaffes in responsiveness and the quality of answers helped retail surpass the telco sector, but Bell Canada secured the top slot in company evaluations.
Third generation--3G--technology is finally arriving after years of mishaps and delays.
Boosting the market's understanding of the company's technology and selecting an advisory board are two imperatives for the new president and CEO.
Mike Zafirovski replaces Bill Owens as president and CEO after just 18 months in office; the telecommunications company shakeup continues.
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Telus rings in more work with 25 percent fewer people by monitoring individual performance.
Financial woes behind it, the company is focusing on new products and brand awareness.
Companies are moving to converged prepaid and postpaid billing systems to support all customer payment preferences.
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
A hotel group selects Voxify to provide callers with a consistent customer experience.
A model for the communications industry.
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
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Companies: Telecommunications
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