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Articles: Telecommunications
People using search engines to buy wireless services are more valuable customers; potential services revenue in 2005 is $12.6 billion.
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Telecom and travel lead the way when it comes to increasing sales conversion in the call center and on the Web.
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Company support, funding, and security concerns are hindering the process.
Avaya's CEO explains in his keynote at SpeechTEK 2005 the growing popularity of IP telephony.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Major phone companies are offering VoIP providers with 911 services, but tracking and routing issues remain.
What a new standard for wireless data may mean for your business.
The Collaborative Technologies Conference provides best practices and words of caution for mobile workforces.
When it comes to wireless services, messaging has a significant lead over playing games, gambling, reading, and watching movies.
Technologies offer more promise than actual usage right now.
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
"It's a certain kind of person who can work on their own without a lot of interaction, communicate by email, and gather information on their own."
First-quarter gains were below expectations, but outpaced growth in the rest of the economy.
Clarifying the current capabilities of speech leads to the conclusion that speech is ready.
Wireless carriers must nurture existing customers, not just focus on attracting new ones.
The wireless carrier is partnering with Good Technology to provide messaging services to business clients.
The report maintains that wireless providers struggle to keep customers.
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