| Articles: Telecommunications |
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Boosting the market's understanding of the company's technology and selecting an advisory board are two imperatives for the new president and CEO.
Daily News,
Posted 31 Oct 2005
Mike Zafirovski replaces Bill Owens as president and CEO after just 18 months in office; the telecommunications company shakeup continues.
Daily News,
Posted 18 Oct 2005
Government, financial services, and professional services will expand usage for mobile workforces, and retail will advance customer care and supply chain management.
Daily News,
Posted 13 Oct 2005
Telus rings in more work with 25 percent fewer people by monitoring individual performance.
REAL ROI,
Posted 01 Sep 2005
Financial woes behind it, the company is focusing on new products and brand awareness.
Insight,
Posted 01 Sep 2005
Companies are moving to converged prepaid and postpaid billing systems to support all customer payment preferences.
The Tipping Point,
Posted 01 Sep 2005
One analyst says that the market leaders 'are the most comfortable with outsourcing.'
Daily News,
Posted 01 Sep 2005
A hotel group selects Voxify to provide callers with a consistent customer experience.
REAL ROI,
Posted 01 Sep 2005
A model for the communications industry.
Viewpoints,
Posted 01 Sep 2005
Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
Magazine Features,
Posted 01 Sep 2005
Consumers prefer to buy bundled services when it comes to purchasing home communication packages.
Daily News,
Posted 29 Aug 2005
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
Daily News,
Posted 26 Aug 2005
People using search engines to buy wireless services are more valuable customers; potential services revenue in 2005 is $12.6 billion.
Daily News,
Posted 25 Aug 2005
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Daily News,
Posted 24 Aug 2005
Telecom and travel lead the way when it comes to increasing sales conversion in the call center and on the Web.
Daily News,
Posted 15 Aug 2005
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Daily News,
Posted 11 Aug 2005
Company support, funding, and security concerns are hindering the process.
Daily News,
Posted 10 Aug 2005
Avaya's CEO explains in his keynote at SpeechTEK 2005 the growing popularity of IP telephony.
Daily News,
Posted 02 Aug 2005
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Magazine Features,
Posted 01 Aug 2005
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Companies: Telecommunications
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