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Articles: Telecommunications
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
Companies expect to up the use of short message service--or text messaging--as a low-cost way to immediately touch customers on the move.
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
Bring specialized agents into the mix to enhance service levels for wireless companies as CSRs work to understand new products and services.
The contact center industry was hot in 2005, as providers of customer service and support technologies and services strengthened their commitment to delivering first-class service. Many of the industry's players made their presence felt with forward-thinking mergers and acquisitions, while others upped the ante by growing from within and extending strategic alliances. We honor the industry's top-three leaders and one company to watch in the following categories: computer telephony integration, interactive voice response, Web-support services (formerly the Web self-service category), workforce optimization (formerly the workforce management and optimization category), quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a weighted formula that includes analyst assessments for customer satisfaction, depth of functionality, and company direction, as well as fiscal health over the course of 2005.
It could begin to suffer from high saturation levels and revenues could drop while providers improve their service offerings.
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
A more manageable, single-security standard is expected this year, as current measures are deemed too cumbersome for most users.
The technology space is poised for substantial upsurge, but vendors must make the upgrade process as simple and trouble-free as possible.
The Israeli company announces the latest version of its support software; one analyst calls it a critical IT component for companies providing services to their customers.
Cell services that fail to listen to customers will find nobody downloads music; customers are willing to pay a little more than iPod rates, but not the premiums they pay now.
The settlement allows RIM to sidestep a potential freeze; the lengthy litigation process may have the company keeping a closer eye on competitors.
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
Employees work from home, maintaining a business-as-usual approach, as the 2005 transit strike halts the public transportation system.
Sprint rings up experts to revamp its commission payment system.
Japanese cell phone users are using new technology that allows consumers to gather company information by pointing the phone at a building.
There's been a 16.7 percent year-over-year shipment volume decrease from 2004 to 2005; converging capabilities and no new killer app may be the culprits.
Enterprises respond to IP's features and technology, but smaller companies have to care more about cost benefits.
A messaging provider uses NextNine for seamless network maintenance.
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