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Articles: Telecommunications
A contact center executive at American Express takes a holistic approach to support
The company plans to start charging merchants for customer data
Better connections with customers and more efficient use of resources will drive future IT investments
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
How to satisfy digital consumers and avoid damaging word of mouth
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
"Tremendous" buying power is shown by this critical audience for marketers
Why old-school advertising delivers the wrong message
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Investments in monitoring social media rise but still lag customers' use of it
Smartphone trends demonstrate the need for an innovative strategy
Too compelling to ignore, the benefits include low startup costs and no capital investment
Engaging customers in personalized dialogue replaces pushing messages through mass media
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