Articles: Telecommunications
There's a difference between doing what you can and doing what you can get away with.
Maintaining customer satisfaction is key to mobile app storefront success.
Carriers struggle to offer effective service to all customers.
Self-service leads to one-on-one marketing.
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Solution provides foundation for better tracking of customer identity data.
Videos explain bills to customers so call center agents don't have to.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
The wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
The new release is geared toward communications and utility providers.
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
USCG turns to Avaya for its centralized service desk in St. Louis.
Distilled works with Impact Dialing to boost search rankings
New unit will run business, government, and wholesale operations.
The telecommunications giant aims to help its business clients with a variety of customer communication options.
Current benchmarks are "typically the wrong ones"
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Companies: Telecommunications
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