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Articles: Telecommunications
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
YouBeauty enlists Extole to launch a social media campaign
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
A contact center executive at American Express takes a holistic approach to support
The company plans to start charging merchants for customer data
Better connections with customers and more efficient use of resources will drive future IT investments
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
How to satisfy digital consumers and avoid damaging word of mouth
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Blinds.com improves bottom line and organizational efficiency with new phone systems
Merced Systems helps reverse performance in just two years
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
"Tremendous" buying power is shown by this critical audience for marketers
Why old-school advertising delivers the wrong message
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