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| Articles: Telecommunications |
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Business Problem: Unstructured text, articles, surveys, call center notes, and more are concealing patterns and trends, obscuring customer relationships.
Re:Tooling,
Posted 01 May 2006
A recent bone-chilling story involving delayed cell phone messages has convinced me to stick with reliable landlines.
Front Office,
Posted 01 May 2006
Integration with PAR3 Communications lets the telecom turn off the autodialer.
REAL ROI,
Posted 01 May 2006
Better bundles and more aggressive pricing are cited as major reasons for improvement in a new J.D. Power study.
Daily News,
Posted 24 Apr 2006
The addition will help Amdocs's customers generate revenue through delivering digital content across multiple devices and access methods.
Daily News,
Posted 18 Apr 2006
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
Daily News,
Posted 12 Apr 2006
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
Daily News,
Posted 11 Apr 2006
Companies expect to up the use of short message service--or text messaging--as a low-cost way to immediately touch customers on the move.
Daily News,
Posted 04 Apr 2006
Wireless carriers' family calling plans are increasingly popular with customers; pricing is an important factor.
Daily News,
Posted 03 Apr 2006
Bring specialized agents into the mix to enhance service levels for wireless companies as CSRs work to understand new products and services.
Insight,
Posted 01 Apr 2006
The contact center industry was hot in 2005, as providers of customer service and support technologies and services strengthened their commitment to delivering first-class service. Many of the industry's players made their presence felt with forward-thinking mergers and acquisitions, while others upped the ante by growing from within and extending strategic alliances. We honor the industry's top-three leaders and one company to watch in the following categories: computer telephony integration, interactive voice response, Web-support services (formerly the Web self-service category), workforce optimization (formerly the workforce management and optimization category), quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a weighted formula that includes analyst assessments for customer satisfaction, depth of functionality, and company direction, as well as fiscal health over the course of 2005.
Magazine Features,
Posted 01 Apr 2006
It could begin to suffer from high saturation levels and revenues could drop while providers improve their service offerings.
Daily News,
Posted 31 Mar 2006
The business intelligence giant enhances industry-specific software solutions and offers a new data integration initiative at its annual conference.
Daily News,
Posted 28 Mar 2006
A more manageable, single-security standard is expected this year, as current measures are deemed too cumbersome for most users.
Daily News,
Posted 27 Mar 2006
The technology space is poised for substantial upsurge, but vendors must make the upgrade process as simple and trouble-free as possible.
Daily News,
Posted 15 Mar 2006
The Israeli company announces the latest version of its support software; one analyst calls it a critical IT component for companies providing services to their customers.
Daily News,
Posted 15 Mar 2006
Cell services that fail to listen to customers will find nobody downloads music; customers are willing to pay a little more than iPod rates, but not the premiums they pay now.
Daily News,
Posted 13 Mar 2006
The settlement allows RIM to sidestep a potential freeze; the lengthy litigation process may have the company keeping a closer eye on competitors.
Daily News,
Posted 06 Mar 2006
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
Daily News,
Posted 02 Mar 2006
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