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Articles: Telecommunications
Different regions favor different kinds of applications; offline entertainment vies with online utility among mobile users.
The opportunity for text-message marketing would seem to be growing as more cell phone users get SMS savvy, but consumers still fiercely guard their numbers.
Relationship calling plans lead to large mobile phone usage among young consumers; coverage and reliability trump newer capabilities.
A suite approach to offerings and the acquisition of a mobile unified communications solutions company will strengthen Avaya's presence in the UC marketplace.
The company plans to improve its mobile computing capabilities and increase its enterprise customer base through the acquisition of Good Technology.
Many European businesses are classifying mobility as a core component of their strategic initiatives, but are concerned primarily with cost and reliability factors.
Unica helps to streamline campaigns and manage a burgeoning customer base for VTR GlobalCom in the land of poets.
Executives are spearheading investment efforts in mobile sales productivity tools, according to a new study.
Data bandits gained access to personal data of AT&T customers who bought DSL equipment from the telecommunications giant; a potential fraud threat is up for several thousand customers.
The region's businesses continue to post higher IP adoption rates than their North American counterparts.
Successful closure will help Comverse extend its real-time billing and customer management solutions, offering Netonomy as both standalone and integrated into Comverse's capabilities.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
Sending customer service queries to employees who are not trained in customer care is the wrong way to go.
Don't allow the customer information that lies in recorded calls to go unreported and unnoticed--incorporating speech analytics can help improve business areas enterprisewide.
Becoming a customer-centric operator.
Devices and platforms and applications abound--here's what you need to pay attention to
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