| Articles: Telecommunications |
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The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Magazine Features,
Posted 01 Apr 2008
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
Magazine Features,
Posted 01 Apr 2008
Telcordia Technologies may have been around -- but it's planning to be around a lot longer, too.
Magazine Features,
Posted 01 Apr 2008
New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support.
Front Office,
Posted 01 Apr 2008
IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all.
Magazine Features,
Posted 01 Apr 2008
With wireless encroaching one coverage bar at a time, wireline providers are struggling to revamp their customer strategies.
Insight,
Posted 01 Apr 2008
Pending lawsuits filed against AT&T and other companies over unpaid contact center wages could change the traditional value model.
Insight,
Posted 01 Apr 2008
Business Problem: Inability to understand or organize customer feedback in order to retain customers and improve overall service.
Re:Tooling,
Posted 01 Apr 2008
WFM solutions typically pay for themselves in under a year -- can you afford not to have one?
Scouting Report,
Posted 01 Apr 2008
VoiceCon 2008: Unified communications starts to expand its footprint -- by helping companies reduce their carbon footprint; IBM unveils a billion-dollar commitment to UC.
Daily News,
Posted 21 Mar 2008
Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
Daily News,
Posted 20 Mar 2008
VoiceCon 2008: In a pair of keynotes at this year's conference, Avaya and Microsoft executives lay out the future of unified communications.
Daily News,
Posted 18 Mar 2008
Contact center solutions vendor Aspect Software has a new UC strategy -- and the company says it starts with the customer.
Daily News,
Posted 12 Mar 2008
Is on-demand marketing the way of the future?
Viewpoints,
Posted 12 Feb 2008
Impact 360 helps to forecast warmer service for a southeastern telecom's "snowballing" contact center.
REAL ROI,
Posted 01 Feb 2008
What you need to know about quality management and liability recording solutions.
Scouting Report,
Posted 01 Feb 2008
Red Pocket Mobile snags a particular prepaid phone market, with help from VoIP Logic
REAL ROI,
Posted 01 Jan 2008
We recently overhauled our own IVR. What we learned can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies.
Front Office,
Posted 01 Jan 2008
Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions
Daily News,
Posted 03 Dec 2007
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Companies: Telecommunications
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