New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Daily News,
Posted 17 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Daily News,
Posted 16 Jul 2008
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
Daily News,
Posted 14 Jul 2008
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
Daily News,
Posted 09 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Daily News,
Posted 08 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
Magazine Features,
Posted 01 Jul 2008
Mobile WiMax will transform the way consumers interact with technology -- but only if it's widely available.
Insight,
Posted 01 Jul 2008
Inertia will only keep customers in place for so long.
Pint of View,
Posted 01 Jul 2008
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Daily News,
Posted 01 Jul 2008
The newest offering from the provider of enterprise compliance and quality management solutions takes the human factor out of unifying data.
Daily News,
Posted 27 Jun 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
Selectica releases its latest sales configurator, optimized for field agents with high-end laptops.
Daily News,
Posted 24 Jun 2008
Teradata's reselling of Trillium DQ offerings offers a boost in master data management for enterprises.
Daily News,
Posted 23 Jun 2008
AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
Daily News,
Posted 06 Jun 2008
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
Daily News,
Posted 03 Apr 2008
Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight.
Magazine Features,
Posted 01 Apr 2008
Jacada hopes a tighter focus will lead to brighter fortunes.
Magazine Features,
Posted 01 Apr 2008
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