J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
CRM Featured Articles,
Posted 08 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
CRM Featured Articles,
Posted 06 Oct 2008
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
CRM Featured Articles,
Posted 03 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
CRM Featured Articles,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured Articles,
Posted 02 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured Articles,
Posted 01 Oct 2008
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Magazine Features,
Posted 01 Oct 2008
Customer experience tales across the Twitterverse.
Insight,
Posted 01 Oct 2008
The mobile-service provider runs into problems and looks to customer experience as a solution.
Insight,
Posted 01 Oct 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
CRM Featured Articles,
Posted 26 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
CRM Featured Articles,
Posted 25 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
CRM Featured Articles,
Posted 16 Sep 2008
The evolution of the physical dialer.
Viewpoints,
Posted 15 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
CRM Featured Articles,
Posted 12 Sep 2008
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
CRM Featured Articles,
Posted 09 Sep 2008
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
CRM Featured Articles,
Posted 05 Sep 2008
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
CRM Featured Articles,
Posted 03 Sep 2008
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
Magazine Features,
Posted 01 Sep 2008
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
CRM Featured Articles,
Posted 28 Aug 2008
|