Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
Clearly, improving customer trust should be a major focus for organizations in 2009.
Front Office,
Posted 01 Dec 2008
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
CRM Featured Articles,
Posted 26 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
CRM Featured Articles,
Posted 19 Nov 2008
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
CRM Featured Articles,
Posted 11 Nov 2008
Dreamforce '08: The software-as-a-service companies partner up to deliver a contact database to the traveling business user.
CRM Featured Articles,
Posted 07 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
CRM Featured Articles,
Posted 07 Nov 2008
Business continuity and disaster recovery are often overlooked.
Customer Centricity,
Posted 01 Nov 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
CRM Featured Articles,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
CRM Featured Articles,
Posted 30 Oct 2008
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
CRM Featured Articles,
Posted 24 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
CRM Featured Articles,
Posted 23 Oct 2008
Parent company of contact center solutions provider Syntellect snaps up another peer.
CRM Featured Articles,
Posted 22 Oct 2008
Even if customer surveys don't interest you, real-time alert capabilities might.
CRM Featured Articles,
Posted 21 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
CRM Featured Articles,
Posted 20 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
CRM Featured Articles,
Posted 19 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
CRM Featured Articles,
Posted 15 Oct 2008
Are misdirected sales incentives putting your brand at risk?
Viewpoints,
Posted 14 Oct 2008
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
CRM Featured Articles,
Posted 13 Oct 2008
|