Companies can rebound by providing more multichannel customer service options.
Insight,
Posted 01 Apr 2014
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
CRM Featured News,
Posted 14 Feb 2014
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM Across the Wire,
Posted 27 Jan 2014
Gain more value from employees and customers with gamification processes.
Viewpoints,
Posted 01 Nov 2013
Five reasons to hit the reset button on your customer service.
Viewpoints,
Posted 20 Sep 2013
Smartphones make up 56 percent of all devices currently in use.
CRM Featured News,
Posted 22 Jul 2013
Surveying tool yields positive results for Austrian carrier.
REAL ROI,
Posted 01 Jun 2013
Debuts IBM Watson Engagement Advisor for omnichannel support.
CRM Featured News,
Posted 21 May 2013
Launches Privacy Suite for customers, service providers.
CRM Featured News,
Posted 18 Apr 2013
As media consumption becomes more fragmented, marketers consider syncing television and mobile content.
Magazine Features,
Posted 01 Apr 2013
Magazine Features,
Posted 01 Mar 2013
There's a difference between doing what you can and doing what you can get away with.
Pint of View,
Posted 01 Feb 2013
Maintaining customer satisfaction is key to mobile app storefront success.
CRM Featured News,
Posted 02 Jan 2013
Carriers struggle to offer effective service to all customers.
Insight,
Posted 01 Dec 2012
Self-service leads to one-on-one marketing.
Viewpoints,
Posted 21 Sep 2012
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Magazine Features,
Posted 01 Sep 2012
Solution provides foundation for better tracking of customer identity data.
CRM Featured News,
Posted 21 Aug 2012
Videos explain bills to customers so call center agents don't have to.
Insight,
Posted 01 Aug 2012
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
CRM Featured News,
Posted 10 Jul 2012
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