Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
CRM Featured News,
Posted 07 Nov 2008
Business continuity and disaster recovery are often overlooked.
Customer Centricity,
Posted 01 Nov 2008
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
CRM Featured News,
Posted 30 Oct 2008
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
CRM Featured News,
Posted 30 Oct 2008
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
CRM Featured News,
Posted 24 Oct 2008
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
CRM Featured News,
Posted 23 Oct 2008
Parent company of contact center solutions provider Syntellect snaps up another peer.
CRM Featured News,
Posted 22 Oct 2008
Even if customer surveys don't interest you, real-time alert capabilities might.
CRM Featured News,
Posted 21 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
CRM Featured News,
Posted 20 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
CRM Featured News,
Posted 19 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
CRM Featured News,
Posted 15 Oct 2008
Are misdirected sales incentives putting your brand at risk?
Viewpoints,
Posted 14 Oct 2008
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
CRM Featured News,
Posted 13 Oct 2008
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
CRM Featured News,
Posted 08 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
CRM Featured News,
Posted 06 Oct 2008
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
CRM Featured News,
Posted 03 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
CRM Featured News,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured News,
Posted 02 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured News,
Posted 01 Oct 2008
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