MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
CRM Featured News,
Posted 20 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
CRM Featured News,
Posted 19 Oct 2008
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
CRM Featured News,
Posted 15 Oct 2008
Are misdirected sales incentives putting your brand at risk?
Viewpoints,
Posted 14 Oct 2008
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
CRM Featured News,
Posted 13 Oct 2008
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
CRM Featured News,
Posted 08 Oct 2008
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
CRM Featured News,
Posted 06 Oct 2008
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
CRM Featured News,
Posted 03 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
CRM Featured News,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
CRM Featured News,
Posted 02 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
CRM Featured News,
Posted 01 Oct 2008
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Magazine Features,
Posted 01 Oct 2008
Customer experience tales across the Twitterverse.
Insight,
Posted 01 Oct 2008
The mobile-service provider runs into problems and looks to customer experience as a solution.
Insight,
Posted 01 Oct 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
CRM Featured News,
Posted 26 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
CRM Featured News,
Posted 25 Sep 2008
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
CRM Featured News,
Posted 16 Sep 2008
The evolution of the physical dialer.
Viewpoints,
Posted 15 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
CRM Featured News,
Posted 12 Sep 2008
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