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Articles: Telecommunications
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Customer experience tales across the Twitterverse.
The mobile-service provider runs into problems and looks to customer experience as a solution.
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
destinationCRM Exclusive: A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
The evolution of the physical dialer.
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
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