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Articles: Telecommunications
Citing the economy, new research finds unified communications vendors must convince organizations of the potential benefits during a recession.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
The content management provider looks to provide a more holistic Web marketing solution, according to company executives.
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Parent company of contact center solutions provider Syntellect snaps up another peer.
Even if customer surveys don't interest you, real-time alert capabilities might.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
Are misdirected sales incentives putting your brand at risk?
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
New research from Cone LLC finds 93 percent of Americans want companies to have a presence in social media.
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Customer experience tales across the Twitterverse.
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